topic Re: LIVE choice missing from home page after power outage. in Streaming

LIVE choice missing from home page after power outage.

BarbR52 — Tue, 30 Aug 2022 15:40:27 GMT

I’m missing my “live” choice from my google home page after a power outage at my house over the weekend. I have rebooted the router and the chrome cast but neither worked….help

Re: LIVE choice missing from home page after power outage.

JenniferV — Wed, 07 Sep 2022 04:44:07 GMT

Hi BarbR52,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, please try to uninstall and reinstall your TV service provider's app, then check if the Live tab will appear in the Chromecast with Google TV home screen. Plugging in the Chromecast into a different HDMI port on your TV and resetting your Chromecast might also help.

Thanks,

Jennifer

Re: LIVE choice missing from home page after power outage.

JenniferV — Wed, 07 Sep 2022 04:44:35 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: LIVE choice missing from home page after power outage.

JenniferV — Thu, 08 Sep 2022 04:55:00 GMT

Hi BarbR52,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer