topic Re: Cannot open apps or settings on Chromecast w/ Google TV in Streaming

Cannot open apps or settings on Chromecast w/ Google TV

JE2 — Fri, 26 Aug 2022 22:15:45 GMT

I am having an issue on my CCGTV where I can move the cursor around but can't select anything. This happens on the main menu and I cannot open any app or open the settings. The problem is the same on my remote and my Stadia controller. Eventually after pressing the home button several times or unplugging and restarting it will work. This seems like a hung app, but it also prevents me from force stopping apps as I cannot open the settings. Also, it is in Apps Only mode if that makes any difference.

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Wed, 31 Aug 2022 05:11:20 GMT

Hi JE2,

Thanks for reaching out for being a step ahead of us. Please try to plug in the Chromecast into a different HDMI port on your TV and remove the batteries in your Voice Remote and put it back in after 5 minutes. Resetting your Chromecast with Google TV might also help.

Thanks,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Sat, 03 Sep 2022 22:19:47 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Sun, 04 Sep 2022 22:35:04 GMT

Hey JE2,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JE2 — Sun, 04 Sep 2022 22:51:02 GMT

I tried all of that before I posted here, I even did a full factory reset on my CCGTV. None of it made any difference.

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Mon, 05 Sep 2022 00:39:32 GMT

Hi there,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Thu, 08 Sep 2022 00:46:48 GMT

Hello JE2,

We haven't received your form. Were you able to fill it out?

Thanks,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Sun, 11 Sep 2022 00:49:22 GMT

Hello there,

How's it going? Do you still need help?

Regards,

Jennifer

Re: Cannot open apps or settings on Chromecast w/ Google TV

JE2 — Sun, 11 Sep 2022 06:32:43 GMT

At this point, I've just given up trying to use the CCGTV at all. It's been much more trouble than it's worth. I'm using my old Chromecast Ultra instead. Maybe I'll try the CCGTV again after the next major update.

Re: Cannot open apps or settings on Chromecast w/ Google TV

JenniferV — Sun, 11 Sep 2022 22:55:42 GMT

Hi JE2,

I understand. Just in case you change your mind and would like to continue to troubleshoot your device, you may reach back and create a new thread or you may contact our support team for further help. Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer