topic Re: Can' get DD 5.1 from Amazon Prime Video app in Streaming

Can' get DD 5.1 from Amazon Prime Video app

Captain_Pronin — Wed, 31 Aug 2022 17:34:46 GMT

Hello, I'm trying to get Dolby Digital out of my ccwgtv and I can get it out of all the apps except Amazon prime video. Even when I force the settings to do only dolby digital it just defaults to Stereo.

Currently I have it hooked up as so

CCWGTV (Hdmi) > iArk Switcher (toslink) > Denon Avr3200

Currently I know that HBOmax works, my reciever has a little light that signals when DD is active. I know it's not the switcher because my Xbox is hooked through it and the DD works.

Re: Can' get DD 5.1 from Amazon Prime Video app

JenniferV — Mon, 05 Sep 2022 06:49:54 GMT

Hi Captain_Pronin,

Thanks for reaching out. To confirm, have you already tried to configure the audio settings or enabled surround sound directly from the Amazon Prime app? If you haven't yet, please try that. Also, reboot your Chromecast and try to plug it in on a different HDMI port on your TV.

Thanks,

Jennifer

Re: Can' get DD 5.1 from Amazon Prime Video app

Captain_Pronin — Mon, 05 Sep 2022 06:51:21 GMT

How exactly do I access those settings on the Prime Video app?

Re: Can' get DD 5.1 from Amazon Prime Video app

JenniferV — Tue, 06 Sep 2022 07:00:11 GMT

Hello there,

You can try to check it on the app settings or on the video while it is playing. If that option isn't available, please configure it in the Chromecast with Google TV settings and try the other steps I've provided above such as rebooting the Chromecast and plugging it into a different HDMI port on your TV. If the issue persists, please reset your Chromecast with Google TV.

Thanks,

Jennifer

Re: Can' get DD 5.1 from Amazon Prime Video app

JenniferV — Fri, 09 Sep 2022 06:52:25 GMT

Hey Captain_Pronin,

It's me again. How's it going? Did those steps help?

Thanks,

Jennifer

Re: Can' get DD 5.1 from Amazon Prime Video app

JenniferV — Sat, 10 Sep 2022 22:24:44 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer