topic Re: Welcome page in Streaming

Welcome page

Faithpark03 — Sun, 28 Aug 2022 21:39:40 GMT

I changed my internet provider so I’ve had to update my chromecast with the new network. I had to do a factory reset because It wouldn’t let me change it in the google home app.

so I’m starting from scratch. I’m on the welcome screen, I’m trying to detect in the google home but it cannot find my chromecast. I’ve done a hard reset

Re: Welcome page

JenniferV — Sun, 04 Sep 2022 01:14:09 GMT

Hi Faithpark03,

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast to your new WiFi network.

If the Chromecast isn't within the setup list in the Google Home app after a reset, please try to manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.

Best,

Jennifer

Re: Welcome page

JenniferV — Wed, 07 Sep 2022 01:21:40 GMT

Hey there,

It's me again. How's it going? Did the step help?

Thanks,

Jennifer

Re: Welcome page

JenniferV — Thu, 08 Sep 2022 01:46:44 GMT

Hello Faithpark03,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer