topic Re: [ Bug ] Incompatibility with old TCL TVs IR in Streaming

[ Bug ] Incompatibility with old TCL TVs IR

26A850BC — Wed, 31 Aug 2022 01:13:56 GMT

With the latest update of Chromecast with Google TV. My old LED TCL TV won't work with the CCwGT's remote power button setup.

During the setup. Pressing the power button just lights the LED on the remote for a very long time and produces a short freezing, and you'll have to wait for 5 or more seconds to be able to do anything on CCwGT.

With this situation. I have to power my TCL TV with its remote and power CCwGT with its remote. Doing a double powering setup every single time I want to watch on my TV.

Re: [ Bug ] Incompatibility with old TCL TVs IR

JenniferV — Sun, 04 Sep 2022 04:19:58 GMT

Hi 26A850BC,

Thanks for reaching out and I'm sorry to hear about that. Please try to remove and re add your TV under the Remote and Accessories settings and test. Plugging in the Chromecast into a different HDMI port on your TV might also help.

Regards,

Jennifer

Re: [ Bug ] Incompatibility with old TCL TVs IR

JenniferV — Wed, 07 Sep 2022 04:39:47 GMT

Hey there,

It's me again. How's it going? Did those steps help?

Thanks,

Jennifer

Re: [ Bug ] Incompatibility with old TCL TVs IR

26A850BC — Wed, 07 Sep 2022 07:28:19 GMT

It didn't solve the issue, however the latest update today on the remote firmware fixed the issue

Re: [ Bug ] Incompatibility with old TCL TVs IR

Jeran — Wed, 07 Sep 2022 15:20:19 GMT

Hiya 26A850BC,

I'm glad to hear that the latest update fixed your issue! In that case, did you have any more questions or concerns we can address?

Best regards,

Jeran

Re: [ Bug ] Incompatibility with old TCL TVs IR

JenniferV — Sun, 11 Sep 2022 23:05:43 GMT

Hey there,

Thanks for the help, Jeran.

26A850BC, due to inactivity, I'll go ahead and lock this thread in 24 hours. If you need help in the future, you know where to find us.

Thanks,

Jennifer