topic Poor Quality Audio when casting from laptop in Streaming

Poor Quality Audio when casting from laptop

Musicfever0417 — Sat, 10 Sep 2022 13:31:58 GMT

I am unsure of the generation of Chromecast I have but but when I cast from my laptop via Google Chrome Browser, the sound quality is poor. It works fine if I cast from my phone. A notification flashed to say to optimize and the sound was louder but when I closed the browser and reopened it went back to being poor. Any suggestions?

Re: Poor Quality Audio when casting from laptop

JenniferV — Wed, 14 Sep 2022 04:53:48 GMT

Hi Musicfever0417,

Thanks for reaching out. Let's sort this out.

Quick questions: what is the make and model of your laptop? When did the issue start?

Give these steps a try:

Close all open browser tabs and restart the Chrome browser.
Make sure the Chrome browser is on the most recent version (51 or higher).
Disable Allow all sites to initiate mirroring. Here's how: On the the address bar, type chrome://flags/ > Look for Allow all sites to initiate mirroring and set to Disable > Click Save.
Reboot your laptop.
Reboot your Chromecast.

Let me know how it goes.

Best,

Jennifer

Re: Poor Quality Audio when casting from laptop

JenniferV — Sat, 17 Sep 2022 22:42:57 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Poor Quality Audio when casting from laptop

JenniferV — Sun, 18 Sep 2022 22:49:42 GMT

Hello Musicfever0417,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer