topic Re: 4k ultra in Streaming

4k ultra

JCobra — Sat, 03 Sep 2022 06:38:02 GMT

Just moved and want to update Chromecast to new wifi network. Factory reset it because I couldn't update it. Now I can't get it going cause it says needs activated before setup. Help!

Re: 4k ultra

David_K — Sat, 03 Sep 2022 11:41:11 GMT

Follow these steps:

https://www.googlenestcommunity.com/t5/Blog/Heads-Up-Device-Activation/ba-p/176077

Re: 4k ultra

JenniferV — Mon, 05 Sep 2022 23:55:41 GMT

Hey there,

Thanks for the help here, davidking. I appreciate it.

JCobra, we hope that helps. Feel free to let us know if you still need help or have other questions and concerns — we're always here for you.

Regards,

Jennifer

Re: 4k ultra

JenniferV — Fri, 09 Sep 2022 03:01:41 GMT

Hi JCobra,

It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.

Best,

Jennifer

Re: 4k ultra

JenniferV — Sat, 10 Sep 2022 22:52:56 GMT

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: 4k ultra

JCobra — Sun, 11 Sep 2022 09:58:32 GMT

Thanks David but that's what got me here.

Re: 4k ultra

JCobra — Sun, 11 Sep 2022 09:59:48 GMT

Doesn't solve the issue

Re: 4k ultra

David_K — Sun, 11 Sep 2022 10:01:04 GMT

What device are you trying to use to do the setup and what country are you located in?

Re: 4k ultra

JCobra — Sun, 11 Sep 2022 10:13:55 GMT

Chromecast Ultra in the US. I tried the chat and it's been over a week with no response.

Re: 4k ultra

David_K — Sun, 11 Sep 2022 13:22:38 GMT

And what phone or tablet are you using to do the setup? Do you have another one you can try the setup with instead? If it's a Pixel phone, do you have a non-Pixel phone you can try setup with? Perhaps one from a friend or family member?

Re: 4k ultra

JCobra — Mon, 12 Sep 2022 06:03:17 GMT

I only have a pixel phone.

Re: 4k ultra

JCobra — Mon, 12 Sep 2022 17:42:10 GMT

I tried from an iphone but same results.

Re: 4k ultra

David_K — Mon, 12 Sep 2022 18:17:36 GMT

iPhone uses a different setup process, so you shouldn't be seeing the "needs activation" error. If you're able to use an iPhone, try these steps:

Factory reset Chromecast to start afresh
Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi and Bluetooth are both turned ON on the iPhone.
Turn OFF mobile/cellular data.
In iPhone Settings > Privacy & Security > Local Network > Enable Google Home.
Setup Chromecast

Re: 4k ultra

Jeran — Mon, 19 Sep 2022 17:33:11 GMT

Hey there JCobra,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you for helping out on this thread, David!

Best regards,
Jeran

Re: 4k ultra

JCobra — Mon, 19 Sep 2022 18:57:06 GMT

No more questions. I decided to factory reset all devices and everything is up and running.

Thank you

Re: 4k ultra

Jeran — Mon, 19 Sep 2022 19:21:57 GMT

Hiya JCobra,

No problem at all! In that case, I'll go ahead and lock the thread. If you had any more questions or concerns in the future, please feel free to create a new thread.

Best regards,

Jeran