topic Re: Can't change old wifi network in Streaming

Can't change old wifi network

Kary1 — Tue, 13 Sep 2022 13:45:11 GMT

Hello,

I need your help, please, I've tried everything!

I changed internet services and now I can't set up my Chromecast, here are some remarks:

1. My Chromecast doesn't appear in the app - therefore, I can't change the wifi network

2. My Chromecast is an old generation - it doesn't have a reset bottom (I guess is 3rd Gen, not sure about that. It's a flat circle)

Any ideas?

Re: Can't change old wifi network

Cathal_S — Tue, 13 Sep 2022 15:34:06 GMT

Hi Kary1,

All models of Chromecast have a small factory reset button and LED light on the device.

Have a look at the help center link below for more information about factory resetting a Chromecast.

Factory reset:

https://support.google.com/chromecast/answer/6254654

Re: Can't change old wifi network

Kary1 — Tue, 13 Sep 2022 15:59:06 GMT

Thanks but I still need to have the chromecsst showing on the app to reset

Re: Can't change old wifi network

Cathal_S — Tue, 13 Sep 2022 16:25:22 GMT

Hi again,

From the Chromecast device:

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

After manually factory resetting the device then you can set it up using the Google Home app.

Set up:

https://support.google.com/chromecast/answer/2998456

Re: Can't change old wifi network

Doro — Tue, 13 Sep 2022 18:03:04 GMT

Same for me. It's very frustrating.

Re: Can't change old wifi network

Cathal_S — Tue, 13 Sep 2022 18:10:02 GMT

@Doro

If you let us know more information about your issue then we can try to help you further.

It's also advisable to create your own forum post so that other users trying to help can be more helpful to the OP.

Thanks.

Re: Can't change old wifi network

Kary1 — Tue, 13 Sep 2022 19:31:55 GMT

I was convinced that my Chromecast didn't have the reset button... but, I double-checked and I saw it this time! And that fixed all the problem.

Thank you very much!

Re: Can't change old wifi network

Kary1 — Tue, 13 Sep 2022 19:32:15 GMT

Look for the reset button. It worked for me.

Re: Can't change old wifi network

Kary1 — Tue, 13 Sep 2022 19:32:49 GMT

It was fixed. I appreciate your help!

Re: Can't change old wifi network

Cathal_S — Tue, 13 Sep 2022 19:33:42 GMT

Yay 🥳

Happy to hear that you have your Chromecast device working again.

Re: Can't change old wifi network

Jeran — Wed, 14 Sep 2022 16:09:29 GMT

Hiya Kary1,

I'm happy to see that Cathal_S was able to help you out! In that case, did you have any more questions or concerns for us here on the forum?

Best regards,

Jeran

Re: Can't change old wifi network

Kary1 — Wed, 14 Sep 2022 20:32:29 GMT

That's all. Thanks!

Re: Can't change old wifi network

Jeran — Wed, 14 Sep 2022 20:42:45 GMT

Hiya Kary1,

No problem at all! In that case, I'll go ahead and lock this thread. If you run into any more issues in the future, please feel free to create a new thread.

Thank you for your help on this, Cathal_S!

Best regards,

Jeran