topic Re: Sound in Streaming

Sound

Silent1 — Mon, 05 Sep 2022 05:28:35 GMT

Have used Chromecast on Soniq TV and other devices over past 3 years with no problems. However, now I have no sound with some shows within an app e.g. Prime and sound with others. This happens in other apps as well. I have checked sound settings on both Chromecast and TV and tried changing HDMI port to no avail.

Re: Sound

JenniferV — Sun, 11 Sep 2022 03:14:48 GMT

Hi Silent1,

Thanks for reaching out. Let's sort this out.

Is the TV connected to an external receiver, soundbar, or speakers? Does the issue persist when casting from a mobile or tablet device and from the Chrome browser? Try the steps below:

Make sure the Chromecast is powered on and if the TV is on the right input.
Make sure the device you're using with Chromecast is not muted (Examples: TV, mobile device, etc.).
Make sure that the TV, sound bar, and/or receiver is not muted.
Use a different HDMI device on the same HDMI input and check if audio works.
Reboot the Chromecast.
Unplug the TV and plug it back in after 2 minutes.
Cast the same Chromecast device on a different TV (if possible).
Perform a factory reset on your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Sound

JenniferV — Wed, 14 Sep 2022 03:21:35 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Sound

JenniferV — Thu, 15 Sep 2022 03:27:10 GMT

Hey Silent1,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer