topic Re: Casting question in Streaming

Casting question

jhubb546 — Wed, 07 Sep 2022 13:04:09 GMT

We are having some issues at our school building where casts seem to be going from one chromebook to multiple chromecast devices at the same time. I'm trying to track it down, but I thought I would post in here as well in case someone has had similar experiences.

We have about 25 chromecasts hooked up to the same wifi network as our chromebooks which gives quite a list of available devices at any given time to cast to. This morning one teacher reported being able to cast to her room as normal, but it also showed up in the neighboring classroom. The teacher in the next door room was not casting at the time.

I noticed when I tried to recreate the issue that some of the devices show "casting screen" and some show "chrome mirroring". Does anyone know why it would be different? Could it be because of how they are casting (tab vs desktop)?

Re: Casting question

JenniferV — Mon, 12 Sep 2022 05:36:00 GMT

Hi jhubb546,

Thanks for reaching out. Try the steps below:

Turn off the TV.
Reboot the Chromecast devices.
Reboot the casting devices (Chromebooks)
Reboot the Wi-Fi router.

Let me know how it goes.

Thanks,

Jennifer

Re: Casting question

jhubb546 — Mon, 12 Sep 2022 14:25:20 GMT

We did all but rebooting the router, I will give that a go as well.

thanks

josh

Re: Casting question

JenniferV — Tue, 13 Sep 2022 00:36:57 GMT

Hey there,

Sure thing! I'll wait for your update — no rush.

Best,

Jennifer

Re: Casting question

jhubb546 — Tue, 13 Sep 2022 00:52:10 GMT

so far no new reports of the same issue. Weird must have been a network issue as opposed to a chromecast issue.

josh

Re: Casting question

JenniferV — Tue, 13 Sep 2022 00:59:16 GMT

Hello jhubb546,

Thanks for the swift reply and for keeping me in the loop. In the meantime, let's observe the behavior of your devices and let me know if the issue will reoccur.

Regards,

Jennifer

Re: Casting question

JenniferV — Fri, 16 Sep 2022 04:24:11 GMT

Hi there,

It's me again. How's it going with your Chromecast devices? Still need help?

Thanks,

Jennifer

Re: Casting question

jhubb546 — Fri, 16 Sep 2022 19:34:10 GMT

They have been ok since we restarted everything!

thanks,

Josh

Re: Casting question

JenniferV — Sat, 17 Sep 2022 22:58:42 GMT

Hey jhubb546,

Awesome! Glad to hear that everything is up and running now. Since the issue is fixed and you don't have any more questions and concerns, I'll go ahead and lock this thread now.

If you need help in the future, you know where to find us. Have a good one!

Cheers,

Jennifer