topic Is the Google Chromecast I bought fake? in Streaming

Is the Google Chromecast I bought fake?

OkoB — Sat, 17 Sep 2022 19:40:12 GMT

I recently bought a Google Chromecast from an online store (Jumia.ci) believing it was a 4th generation. But the features I saw were not what I had watched on online previews which got me interested in the first place. Is there away to find out whether it is fake? I have already tried reporting it on the Google help platform but each time I try to submit, it tells me to refresh page since something went wrong. I refreshed five times.

Re: Is the Google Chromecast I bought fake?

OkoB — Sat, 17 Sep 2022 19:42:20 GMT

it doesn't have the 'for you' menu feature which is suppose to come with the update

Re: Is the Google Chromecast I bought fake?

Cathal_S — Sat, 17 Sep 2022 20:07:58 GMT

Hi OkoB,

Please have a look at the website linked below for a good description of Chromecast models.

Also please check that your device has the 'Chrome' or 'Google logo'.

https://androidtvnews.com/chromecast-generations/

Let us know you have any other questions.

Re: Is the Google Chromecast I bought fake?

Cathal_S — Sat, 17 Sep 2022 20:18:52 GMT

Hi again,

Your screenshot looks like an Google TV device but that screen is also used by other (than Google) manufactures devices.

Some features displayed on the home screen can differ depending on where in the world you live.

Re: Is the Google Chromecast I bought fake?

Jeran — Wed, 21 Sep 2022 16:33:24 GMT

Hey there OkoB,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you for helping out on this thread, Cathal_S!

Best regards,
Jeran

Re: Is the Google Chromecast I bought fake?

JenniferV — Mon, 26 Sep 2022 08:43:50 GMT

Hello OkoB,

It's us again. We wanted to check if you still have questions and concerns. Feel free to let us know if you do.

Thanks for the help here, Cathal_S and Jeran.

Regards,

Jennifer

Re: Is the Google Chromecast I bought fake?

JenniferV — Tue, 27 Sep 2022 16:27:33 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer