topic Re: Casting issues from Android Moto G Stylus 5g 2021 to Chromecast in Streaming

Casting issues from Android Moto G Stylus 5g 2021 to Chromecast

Scott14 — Sat, 10 Sep 2022 19:28:07 GMT

I am having a problem when casting from my mobile phone to a TV. I launch Google Home and select my Chromecast to cast to. It launches and does cast. I am able to open apps from my phone and they display for 10 seconds or less. When I open a new app or change apps I want to view, the image cast to my TV screen freezes. I have tried rebooting my phone, my Chromecast, did a factory reset on the Chromecast, and also changed from the TV to a computer monitor. Nothing seems to be able to keep my screen casting working.

Re: Casting issues from Android Moto G Stylus 5g 2021 to Chromecast

JenniferV — Thu, 15 Sep 2022 01:40:56 GMT

Hi Scott14,

Thanks for reaching out and for being a step ahead of us. Please try the additional steps listed below:

Make sure your phone's OS is running on Android 5.0 or later.
Turn off "Power Saving Mode" on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.
Turn on Microphone permission. This needs to be turned on in the Google Play Services app to successfully use the Cast screen or audio feature with Chromecast. If you don't have this permission turned on, the Cast screen session will immediately disconnect after it attempts to connect.

Keep me posted.

Thanks,

Jennifer

Re: Casting issues from Android Moto G Stylus 5g 2021 to Chromecast

JenniferV — Sun, 18 Sep 2022 01:58:39 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Casting issues from Android Moto G Stylus 5g 2021 to Chromecast

JenniferV — Mon, 19 Sep 2022 02:03:42 GMT

Hello Scott14,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer