topic Chromcast in Streaming

Chromcast

Mariea_Thomas — Wed, 21 Sep 2022 03:32:17 GMT

So none of my streaming apps wanna work and it's not the apps chromcast keeps disconnecting every time I wanna stream and keeps going out on me please help

Re: Chromcast

JenniferV — Fri, 30 Sep 2022 22:10:28 GMT

Hi Mariea_Thomas,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast devices do you have? When did the issue start? Did the video buffer or pixelate before it stopped casting?

Give these steps a try:

Make sure the Chromecast's power cord/power adapter directly into the wall outlet. Be sure that the power cord is NOT plugged into an extension cord, power strip, or other power unit.
Reboot the Chromecast, router, and mobile device.
Try to plug in the Chromecast into a different HDMI port on your TV.
Try to plug it in on a different tV screen if possible.
Try to cast from other devices.
Turn off any power or battery saving mode.
Disable and re-enable Automatic date and time and Automatic time zone.
Perform factory reset on Chromecast.

Thanks,

Jennifer

Re: Chromcast

JenniferV — Thu, 29 Sep 2022 21:44:48 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chromcast

JenniferV — Fri, 30 Sep 2022 23:52:07 GMT

Hello Mariea_Thomas,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer