topic Re: Picture Pixelated in Streaming

Picture Pixelated

Kevin72 — Mon, 26 Sep 2022 14:51:45 GMT

For some reason my screen is all pixelated from streaming any app through the Chromecast. But if I switch to my gaming console the screen is fine. Two of the images show the pixelization and the other is the gaming cosole image. Any possibility of what could be wrong?

Re: Picture Pixelated

Andyte — Thu, 29 Sep 2022 13:13:42 GMT

I have developed the same screen issues with the audio is perfectly clear.. did u get any useful reply to identify the issue & the solution?

Re: Picture Pixelated

Kevin72 — Thu, 29 Sep 2022 15:48:51 GMT

I had mine unplugged from the HDMI port for a day and unplugged from power. Plugged it back in and it's working fine now. I was also told to do a factory reset on it if that didn't work.

Re: Picture Pixelated

JenniferV — Fri, 30 Sep 2022 16:35:06 GMT

Hi folks,

Kevin72, glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Feel free to reach back should you need help in the future.

Andyte, how's it going? Have you tried the suggested step shared by Kevin72? If you're still experiencing the same issue, you may try the steps listed below:

Reboot your Chromecast.
On the mobile device, close and reopen all cast-supported applications.
Open a different cast-supported app and cast a different video.
Try to use the Chromecast with another TV or High-Definition Multimedia Interface (HDMI) display, if possible.

Thanks,

Jennifer

Re: Picture Pixelated

JenniferV — Mon, 03 Oct 2022 16:38:01 GMT

Hello Andyte,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Picture Pixelated

JenniferV — Tue, 04 Oct 2022 20:29:40 GMT

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer