topic Re: Unable to sign in to YouTube, on Chromecast in Streaming

Unable to sign in to YouTube, on Chromecast

tarotray — Sun, 18 Sep 2022 23:04:58 GMT

When I cast YouTube from Chrome on my laptop, I am not signed in, although it once worked fine. I cannot log in as it simply says "Can't sign in You can still watch YouTube as a guest on this TV while you share videos, add comments and more from your mobile device.". It once worked, when it was new and I was automatically signed in, on casting.

Re: Unable to sign in to YouTube, on Chromecast

Jeran — Tue, 27 Sep 2022 16:26:55 GMT

Hey there tarotray,

Welcome to the Chromecast Community Forum! Google made a change a couple of months ago with the YouTube app, and I'm sorry to say, but you're no longer able to log in to the YouTube app on older Chromecast devices. You are still able to cast YouTube to said devices, just no longer sign in.

Let me know if you had any other questions, I'd be happy to help.

Best regards,

Jeran

Re: Unable to sign in to YouTube, on Chromecast

Jeran — Mon, 03 Oct 2022 15:13:16 GMT

Hey there tarotray,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Unable to sign in to YouTube, on Chromecast

Jeran — Tue, 04 Oct 2022 15:41:36 GMT

Hey tarotray,

Did you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Unable to sign in to YouTube, on Chromecast

tarotray — Tue, 04 Oct 2022 18:30:53 GMT

It's not an "older chromecast device". It's pretty new. Anyway, isn't it unethical to remove functionality from a device that I, the customer, paid for. I haven't been able to find out why. You don't tell me. Please, restore the functionality that I paid for.

Re: Unable to sign in to YouTube, on Chromecast

tarotray — Tue, 04 Oct 2022 18:35:01 GMT

Please, do not close the thread. I have had an acceptable answer yet.

Re: Unable to sign in to YouTube, on Chromecast

Jeran — Tue, 04 Oct 2022 20:02:05 GMT

Hey there tarotray,

When I mentioned that you had an older Chromecast device, I meant the model was older compared to the newer Chromecast with Google TV 4K and HD, not that your particular device was "old". I know it's disappointing that signing in to your YouTube account while casting is no longer supported. If this is something you'd like to see again, I would highly encourage you to submit feedback via the Google Home app to let Google know.

Let me know if you have any more questions.

Best regards,

Jeran

Re: Unable to sign in to YouTube, on Chromecast

Jeran — Fri, 07 Oct 2022 20:11:42 GMT

Hey there tarotray,

Just checking up again, do you have any more questions?

Thank you,
Jeran

Re: Unable to sign in to YouTube, on Chromecast

tarotray — Sun, 09 Oct 2022 06:54:20 GMT

You say "I would highly encourage you to submit feedback via the Google Home app to let Google know.", as if you (Google Nest) are nothing to do with Google. So, we'll done for passing the buck, like that. Are you, also, a politician? In the end, Google sold me a product with a functionality that they unilaterally removed, without warning, refund or compensation. I'm not satisfied with your response and not even sure the action was legally allowed. There are consumer rights.