topic Re: Unlink Photos Videos from Internal Chromecast Storage in Streaming

Unlink Photos Videos from Internal Chromecast Storage

Burke1_ — Mon, 12 Sep 2022 20:18:46 GMT

Hi,

Looking for some help on what I think is a basic question but one I am really struggling to resolve.

I am near the max storage on my Chromecast and want to remove the 1.6gb that is listed under 'Photos and Videos' in the Internal Shared Storage settings page, but really do not know how to even after a lot of googling and searching this forum.

I have never uploaded photos or videos to the device so believe it must be linked to my google photos account but other than unlinking the device from my account completely I have no idea how to free up the space.

Nothing happens when I click Photos and Videos and on other peoples devices they all appear to have 0b listed against Photos and Videos so I am not sure why I have 1.6gb.

Please could someone advise on how to unlink just the Photos and Videos?

Thanks,

Burke

Re: Unlink Photos Videos from Internal Chromecast Storage

JillG — Mon, 12 Sep 2022 20:33:52 GMT

Hi @Burke1_

I don't know how to individually remove it. I will ask the others and try and find out though.

Do you use the photos for the Ambient mode? Try switching to Art Gallery in the settings.

You could also try a full factory reset. In the upper right of your TV screen, select your profile and then Settings .
Select System and then About and then Factory Reset.

Let us know if either of those steps help.

Re: Unlink Photos Videos from Internal Chromecast Storage

Jeran — Thu, 15 Sep 2022 19:39:37 GMT

Hey there Burke1_,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you for helping out on this thread, Jill!

Best regards,
Jeran

Re: Unlink Photos Videos from Internal Chromecast Storage

Burke1_ — Sat, 17 Sep 2022 17:47:21 GMT

Hi JillG,

Thanks for the response, I do not use photos for Ambient mode and this has always been set to art gallery.

Im not super keen to completely reset the device and install all apps etc again so if you do find out an alternative from talking to others like you mention, then please let me know.

Thanks

Re: Unlink Photos Videos from Internal Chromecast Storage

JenniferV — Fri, 30 Sep 2022 22:28:15 GMT

Hello there,

Thanks for the help here, JillG and Jeran.

Burke1_, I'm sorry to hear that you're still having the same issue with your Chromecast with Google TV. Could you check if you downloaded an app that is related to photos and videos? If there are any, please uninstall it. Also, we understand that you don't want to reset the device, but resetting your Chromecast with Google TV to default settings is the next best step. Give it a try!

Thanks,

Jennifer

Re: Unlink Photos Videos from Internal Chromecast Storage

JenniferV — Fri, 30 Sep 2022 23:56:29 GMT

Hi Burke1_,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Unlink Photos Videos from Internal Chromecast Storage

JenniferV — Mon, 03 Oct 2022 16:16:59 GMT

Hey there,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer