topic Re: Unable to to obtain MAC address' in Streaming

Unable to to obtain MAC address'

BobK2 — Fri, 09 Sep 2022 23:56:37 GMT

My internet is Spectrum community solutions. I can't add Chromecast without a MAC address and I can't obtain the MAC address until I add Chromecast. How do I find the MAC address?

Re: Unable to to obtain MAC address'

David_K — Sun, 11 Sep 2022 13:54:07 GMT

Start the setup process in the Home app.
When you get to the 'Connect to Wi-Fi' screen, tap the 3 dots at the top right.
Tap Show MAC address.

Re: Unable to to obtain MAC address'

BobK2 — Sun, 11 Sep 2022 15:35:54 GMT

Thank you!

I have tried that a few times and the MAC address isn't available. I have Spectrum Community Solutions (Apartment complex where Internet access is Spectrum only). I need the MAC address to enable Chromecast access. I can't add Chromecast without the MAC address and I can't get the MAC address until I add the device in Community Solutions.

I may have to take the Chromecast to a friends house to get the MAC address then add it at home unless you have a better idea.

Any additional suggestions, if there are any, are appreciated.

Thank you!

Re: Unable to to obtain MAC address'

David_K — Sun, 11 Sep 2022 16:13:27 GMT

Do you not see that option at the very start of the setup? Taking it to a friend or family member's house isn't a terrible idea!

Re: Unable to to obtain MAC address'

BobK2 — Sun, 11 Sep 2022 16:20:17 GMT

I don't. I have tried connecting numerous times and the only choice is "Feedback". No mention of or link to the Chromecast MAC address.

Thank you!

Re: Unable to to obtain MAC address'

JenniferV — Thu, 15 Sep 2022 00:13:50 GMT

Hey folks,

Thanks for the help here, davidking.

BobK2, what type of Chromecast device do you have? If you have a regular Chromecast device, you may get the Mac address during the initial set up. Here's how: from the Connect to Wi-Fi screen, at the top right, tap the 3 dots > Tap Show MAC address.

On the other hand, if you have a Chromecast with Google TV, you will not be able to locate the MAC address during the initial setup. Please set up your Chromecast with Google TV using a different Wi-Fi network or hotspot. Afterwards, follow the steps below to locate the MAC address:

From the Google TV home page, go to Settings.
Select System.
Select About.
Select Status.
On the right side, you should find the MAC address.

Thanks,

Jennifer

Re: Unable to to obtain MAC address'

JenniferV — Sun, 18 Sep 2022 00:59:13 GMT

Hello BobK2,

How's it going? Were you able to get the MAC address? Do you still have other questions and concerns?

Thanks,

Jennifer

Re: Unable to to obtain MAC address'

BobK2 — Sun, 18 Sep 2022 01:05:53 GMT

Hello,

Thank you for checking in. I haven't been able to get to someone's house yet. Hopefully that will occur this week and I will be able to obtain the MAC address then enable Chromecast with Google TV.

Bob

Re: Unable to to obtain MAC address'

JenniferV — Sun, 18 Sep 2022 01:15:13 GMT

Hello there,

You're welcome! I'll wait for your update — no rush.

Thanks,

Jennifer

Re: Unable to to obtain MAC address'

JenniferV — Wed, 21 Sep 2022 05:39:49 GMT

Hey BobK2,

It's me again. I wanted to check if you were able to get your device working. Feel free to reach back if you still need help.

Thanks,

Jennifer

Re: Unable to to obtain MAC address'

BobK2 — Wed, 21 Sep 2022 14:28:27 GMT

Hello.

I haven't been able to get to a friends house and may not until the weekend. If you need to close the inquiry out I understand.

Thank you for your help. I appreciate it and the follow up.

Re: Unable to to obtain MAC address'

JenniferV — Thu, 22 Sep 2022 06:14:08 GMT

Hi there,

Understood. I'll keep this thread open a bit longer and wait for your update.

Best,

Jennifer

Re: Unable to to obtain MAC address'

JenniferV — Mon, 26 Sep 2022 08:08:22 GMT

Hello BobK2,

I don't want to be a nudge but I'd like to check if you were able to go to your friend's house and test your Chromecast. I'm always be here if you need more help.

Thanks,

Jennifer

Re: Unable to to obtain MAC address'

BobK2 — Mon, 26 Sep 2022 14:38:38 GMT

Hi Jennifer,

Thank you again for checking in. My friends haven't been available. I really want to get this done so I will go as soon as they are available. If you have to close out the inquiry I fully understand. It's on me now.

Thank you!!!

Re: Unable to to obtain MAC address'

Jeran — Mon, 26 Sep 2022 17:42:27 GMT

Hiya BobK2,

It's no problem at all! I'll leave the thread open for another week or so to give you time.

Best regards,

Jeran

Re: Unable to to obtain MAC address'

Jeran — Mon, 03 Oct 2022 18:00:52 GMT

Hey there BobK2,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Unable to to obtain MAC address'

BobK2 — Mon, 03 Oct 2022 18:12:07 GMT

Hello,

Thank you for checking in. I did get to a friends house over the weekend. I was able to get in using their internet but unable to find a MAC address. The drop down menu showed MAC Address but wasn't highlighted before I was able to get in. After I signed in I couldn't locate MAC Address on the drop down menu. I went into settings and tried a few things there without success. I'm sure it's a problem with me. I likely won't be at their place to try again for a week or two. I will give it another try then and if it doesn't work I will be done or I may purchase the basic Chromecast. I believe I understand the basic will reference the MAC Address.

Thank you again for your help but unless you have another suggestion you can close out this inquiry.

Re: Unable to to obtain MAC address'

Jeran — Tue, 04 Oct 2022 20:54:53 GMT

Hey there BobK2,

It may be a long shot, but I believe on either the box itself, or the plastic that surrounds the box, there is a sticker that would show the Mac Address. However, I doubt most people would keep the box, let alone the plastic.

Best regards,

Jeran

Re: Unable to to obtain MAC address'

BobK2 — Tue, 04 Oct 2022 21:08:15 GMT

Hello.

I do have the box and that was the first place I checked a while back. It just references the manufacturing date and serial number. Not sure if that helps but they are:

Date: 8/2021

Serial number: 18051HFDE0Y90. Not sure if it's zeros or O's.

Thank you again!

Bob

Re: Unable to to obtain MAC address'

Jeran — Tue, 04 Oct 2022 21:18:34 GMT

Hey there BobK2,

Ah, it was worth a shot, but unfortunately, that doesn't help here. Jennifer and David's options still may be the best we can do for now.

Let me know if you had any other questions or concerns, we're always happy to help.

Best regards,

Jeran