topic Re: Why Disney+ did not work for me, and how I fixed it in Streaming

Why Disney+ did not work for me, and how I fixed it

Bernt — Sun, 02 Oct 2022 15:39:38 GMT

Many people report problems with the Disney+ app on the Chromecast with Google TV. I have experienced error 83 for a while now, and I have tried many suggested fixes without any success: DNS-fixes, Google wifi issues, etc.

Suddenly, I discovered that when I disconnected my bluetooth sound system, Disney+ would stream 4k movies without any problems. But I really wanted my surround sound system to work!

Solution: I entered Settings > Display & Sound > Advanced sound settings, and there I changed Format selection to "Manual". Then I switched off all the Formats not supported by my old sound system, a JVC that only supports "Dolby Digital". It has a Bluestream D3 Bluetooth dongle connected to it.

After this, I reconnected the Chromecast to bluetooth, and Disney + now streams anything with surround sound to my old JVC with bluetooth dongle. 🙂 I hope this may be of help, and I apologize if others have pointed out this issue before.

Re: Why Disney+ did not work for me, and how I fixed it

JillG — Sun, 02 Oct 2022 16:22:33 GMT

Thanks @Bernt

Good find and appreciate the post that will help others with the Disney+ issue.

Re: Why Disney+ did not work for me, and how I fixed it

MrVacca — Sun, 02 Oct 2022 16:51:54 GMT

Rock on! Thanks for the heads up @Bernt

Re: Why Disney+ did not work for me, and how I fixed it

Bernt — Wed, 05 Oct 2022 08:53:08 GMT

I hope so, but I got a mail that encouraged me to mark one of the replies as a solution. Is there a way to mark the original message as a solution? After all, I just reported a solution after the problem was solved 😊

Re: Why Disney+ did not work for me, and how I fixed it

JillG — Wed, 05 Oct 2022 14:39:45 GMT

The original message is not able to be marked as a solution but your last post will show this thread and the solution.

I bookmarked your og post because I will refer others to it. Thanks!!

Re: Why Disney+ did not work for me, and how I fixed it

Jeran — Mon, 10 Oct 2022 15:50:08 GMT

Hey there Bernt,

I'm just checking up on this thread, thank you for posting your solution! For now, do you have any questions or need any help with anything?

Best regards,
Jeran

Re: Why Disney+ did not work for me, and how I fixed it

Bernt — Mon, 10 Oct 2022 15:59:50 GMT

Everything is fine now 🙂

Re: Why Disney+ did not work for me, and how I fixed it

Jeran — Tue, 11 Oct 2022 16:41:05 GMT

Hiya Bernt,

Awesome, I'm glad to hear that! In that case, I'll go ahead and lock the thread. If you have any questions or concerns with anything in the future, please feel free to create a new thread.

Have a good one!

Best regards,

Jeran