topic Re: Fed Up in Streaming

Fed Up

Becca73 — Sat, 24 Sep 2022 03:22:23 GMT

I am fed up with chromecast constantly losing wi-fi signal. None of my other devices have this issue only chromecast. It doesn’t want to reconnect via links or google home so I have to unplug from power source then after a few mins plug it back in. Any troubleshooting ideas. I’m starting to regret purchasing it now.

Re: Fed Up

JenniferV — Wed, 28 Sep 2022 17:11:19 GMT

Hi Becca73,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Are you getting any messages when connecting it to the network?

Try these steps below:

Make sure the Google Home app is updated.
Reboot your Wi-Fi router.
Reboot your mobile phone.
Use a different mobile phone.
Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Fed Up

Jeran — Tue, 04 Oct 2022 15:14:24 GMT

Hey there Becca73,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Fed Up

Jeran — Wed, 05 Oct 2022 17:48:10 GMT

Hey Becca73,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran