topic Re: Set up Chromecast - now can't get cable shows in Streaming

Set up Chromecast - now can't get cable shows

ChapelHillBetsy — Mon, 03 Oct 2022 11:02:08 GMT

Yesterday my son set up Chromecast for our TV that also has AT&T U-Verse for cable. The Chromecast works beautifully but when I use the input button on the AT&T U-Verse remote to switch over to cable, I can't access either shows or my recordings. Anyone know why?

Re: Set up Chromecast - now can't get cable shows

JenniferV — Fri, 07 Oct 2022 21:11:57 GMT

Hi ChapelHillBetsy,

Thanks for reaching out and I'm sorry to hear about that. Could you please try to reboot your Chromecast and plug it in on a different HDMI port on your TV? Also, instead of using the AT&T U-Verse remote, could you try to use the input button on your Chromecast Voice Remote and check if the same issue persists?

Keep me posted.

Best,

Jennifer

Re: Set up Chromecast - now can't get cable shows

ChapelHillBetsy — Sun, 09 Oct 2022 11:16:07 GMT

I called my son who set up the Chromecast, who suggested I reposition the box (which is behind the TV. because it is mounted on the wall over the fireplace). He said he must have put it back in such a way that it hid the 'eye'. He said to rotate the ATT box behind the TV to get it in a good position. That worked!

Re: Set up Chromecast - now can't get cable shows

Jeran — Tue, 11 Oct 2022 16:19:37 GMT

Hey there ChapelHillBetsy,

I'm glad to hear that your son was able to help you out! In that case, do you have any more questions or need any additional help from us?

Best regards,
Jeran

Re: Set up Chromecast - now can't get cable shows

Jeran — Fri, 14 Oct 2022 16:51:19 GMT

Hey ChapelHillBetsy,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran