topic Re: Chromecast remote drain battery too fast in Streaming

Chromecast remote drain battery too fast

PhongPhan — Fri, 30 Sep 2022 12:31:43 GMT

I have bought chromecast with Google TV about 1 month and i noticed this remote is very draining the battery, i have replaced the battery 2 times this is unusual, i have checked and updated the software to the latest version but still does not solve the problem of battery drain of the remote. Please help me fix this problem. Thanks you!

Re: Chromecast remote drain battery too fast

JenniferV — Tue, 04 Oct 2022 20:09:57 GMT

Hi PhongPhan,

Thanks for reaching out and for being a step ahead of us.

Please give these steps a try:

Try to check if there are stuck buttons on the remote.
Unpair the remote. Go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
Perform a factory data reset (FDR) on the Chromecast and Voice Remote.
Pair the Chromecast and Voice Remote again. Refer to this article.

After doing the steps, please observe the behavior of your Voice Remote and keep me posted.

Thanks,

Jennifer

Re: Chromecast remote drain battery too fast

PhongPhan — Tue, 04 Oct 2022 23:02:31 GMT

Thanks your guide, I will try it.

Re: Chromecast remote drain battery too fast

JenniferV — Tue, 04 Oct 2022 23:25:43 GMT

Hey there,

Sure thing! I'll wait for your update — no rush.

Best,

Jennifer

Re: Chromecast remote drain battery too fast

JenniferV — Fri, 07 Oct 2022 22:36:39 GMT

Hello PhongPhan,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast remote drain battery too fast

PhongPhan — Fri, 07 Oct 2022 23:23:12 GMT

Hi Jennifer,

It is not working, remote still drains battery. I think this is a design error of the hardware, currently I am using the tv remote instead of the chromecast remote via HDMI (CEC). Thanks you!

Re: Chromecast remote drain battery too fast

JenniferV — Tue, 11 Oct 2022 15:18:58 GMT

Hey there,

Oh no! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Chromecast remote drain battery too fast

JenniferV — Fri, 14 Oct 2022 16:04:15 GMT

Hi PhongPhan,

We haven't received your form. Were you able to fill it out?

Regards,

Jennifer

Re: Chromecast remote drain battery too fast

PhongPhan — Fri, 14 Oct 2022 20:38:20 GMT

Hi JenniferV,

I was filled that form, please check it. Thanks you!

Re: Chromecast remote drain battery too fast

JenniferV — Fri, 14 Oct 2022 21:32:24 GMT

Hello PhongPhan,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Jennifer