topic Re: Chromecast Google TV - Child screen time being used up while TV off in Streaming

Chromecast Google TV - Child screen time being used up while TV off

LocoFG — Tue, 11 Oct 2022 14:41:40 GMT

I am after setting up screen time limits for my son on Google TV.

His screen time is being used up while the TV is off.

Re: Chromecast Google TV - Child screen time being used up while TV off

MrVacca — Tue, 11 Oct 2022 16:12:52 GMT

Hi @LocoFG - Sorry to hear about that. I think that you might need to physically turn your Google TV off using the remote instead of just turning the TV itself off. That should hopefully turn the time limit feature off/put on pause.

Hope this helps!

Bill

Re: Chromecast Google TV - Child screen time being used up while TV off

LocoFG — Tue, 11 Oct 2022 17:50:53 GMT

Hi. That's what I am doing. Switching it off with the Chromecast remote. This also switches the TV off. After that the Chromecast LED remains white and the screen time is used after a while.

I hope you don't mean that I have to unplug the Chromecast dongle every time.

Re: Chromecast Google TV - Child screen time being used up while TV off

JenniferV — Fri, 14 Oct 2022 22:20:51 GMT

Hey there,

Thanks for the help here, MrVacca.

LocoFG, I'm sorry to hear that you're having an issue with your Chromecast with Google TV. The screen time should not be used up when the TV is turned off. Let's sort this out.

Could you please go to the kid's profile settings and go to screen time and check if the correct time is set? If it has the correct scheduled limit time, please try to reset the time and choose again your desired limit time. See more information here.

If the issue persists, try the following steps below:

Reboot your Chromecast and TV.
Plug it in on a different HDMI port on your TV.
Remove and add the kid's profile.
Factory reset your Chromecast.

Thanks,

Jennifer

Re: Chromecast Google TV - Child screen time being used up while TV off

Princesss — Mon, 17 Oct 2022 22:37:35 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Chromecast Google TV - Child screen time being used up while TV off

LocoFG — Tue, 18 Oct 2022 05:33:51 GMT

Unfortunately not. Screen time still being used when the TV is off.

Re: Chromecast Google TV - Child screen time being used up while TV off

JenniferV — Thu, 20 Oct 2022 23:29:15 GMT

Hello LocoFG,

I'm sorry for the late response. We'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast Google TV - Child screen time being used up while TV off

LocoFG — Fri, 21 Oct 2022 07:48:00 GMT

I have filled out the form.

Re: Chromecast Google TV - Child screen time being used up while TV off

JenniferV — Fri, 21 Oct 2022 15:30:13 GMT

Hey there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Jennifer