topic Re: Unable to setup Chromecast on new WiFi in Streaming

Unable to setup Chromecast on new WiFi

HeleneThyrsted — Mon, 03 Oct 2022 11:14:24 GMT

I am currently visiting family, and have brought my Chromecast to use in my room. I've brought it here many times before without issues.

This time, however I have been unable to connect the device to the house's WiFi, as the Home app shows the device as offline. The screen on the TV is connected and showing the usual code to get started.

I've tried restarting the router, rebooting my Chromecast, forgetting my home network, although I'm not sure it worked, since it is still listed when I look at device info. I feel like I'm running out of options at this point...

Re: Unable to setup Chromecast on new WiFi

JenniferV — Fri, 07 Oct 2022 16:47:48 GMT

Hi HeleneThyrsted,

Thanks for reaching out and for being a step ahead of us. Let's check this further.

What's the LED status on your Chromecast? Could you please try to manually connect to the Chromecast SSID? Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

If the issue still persists, please factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

Re: Unable to setup Chromecast on new WiFi

Princesss — Mon, 10 Oct 2022 16:56:10 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Unable to setup Chromecast on new WiFi

Princesss — Tue, 11 Oct 2022 21:15:39 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.

Best,

Princess