topic Re: Routine not correctly executing in Streaming

Routine not correctly executing

Whitedelight19 — Fri, 09 Sep 2022 12:13:51 GMT

I have a morning routine that is “play CNBC from YouTube tv on bedroom tv”. I’ve had this routine a long time and it has always worked with a google nest mini and a chromecast. I got a google TV instead of chromecast and readjusted names in the app. When the routine play, the tv just turns on to the home screen. However if I say the exact words to the assistant it works. Seems to be a google TV issue. Thoughts?

Re: Routine not correctly executing

Azarco — Sun, 18 Sep 2022 18:03:55 GMT

Hey Whitedelight19,

Thanks for reaching out.

Make sure your devices are connected to the same network and within 15-20 feet of your router. Could you try creating a custom routine instead to check if you'll get the same result? Also, rebooting your devices and reinstalling your Google Home app might help too.

Let us know how it goes.

Best,

Alex

Re: Routine not correctly executing

Azarco — Wed, 21 Sep 2022 18:22:04 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Routine not correctly executing

Whitedelight19 — Wed, 21 Sep 2022 18:57:48 GMT

Yes it is still not working. The issue has been isolated to the google TV. It works on other chromecasts, but not the google tv.

Re: Routine not correctly executing

Azarco — Thu, 22 Sep 2022 00:16:13 GMT

Hey Whitedelight19,

Thanks for the update. To make sure, are you using the same Google Account with your Chromecast with Google TV as your Nest Mini? Could you try resetting your Chromecast to see if that helps?

Thanks,

Alex

Re: Routine not correctly executing

Jake — Tue, 27 Sep 2022 19:05:39 GMT

Hey Whitedelight19,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Routine not correctly executing

Jake — Wed, 28 Sep 2022 18:30:28 GMT

Hey Whitedelight19,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Routine not correctly executing

Whitedelight19 — Wed, 28 Sep 2022 18:44:25 GMT

No I tried the reset and I am still having trouble. It seems to be the google TV that’s the problem still.

Re: Routine not correctly executing

Jake — Thu, 06 Oct 2022 18:33:35 GMT

Hey Whitedelight19,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Routine not correctly executing

Jake — Wed, 12 Oct 2022 16:41:53 GMT

Hey Whitedelight19,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Routine not correctly executing

Jake — Thu, 13 Oct 2022 17:01:34 GMT

Hey Whitedelight19,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake