topic Re: New chrome cast (offline immediately after completing setup! in Streaming

New chrome cast (offline immediately after completing setup!

Brandon99 — Tue, 11 Oct 2022 03:48:47 GMT

I just bought the nest mini 2 & nest hub & lastly the new white chromecast. I set up the nest devices 1st with no issues. Then last my chromecast. Set up went fine. I put them all in the same location and room for hopes of being able to pair them & use them all together for a complete package so I can use the nest devices for sound while watching TV on my chromecast. But for some reason chromecast is showing up as offline in my google home app before it even completed setting up my entertainment apps. So I'm unable to use them together or even access chromecast in my home app. I've tried everything on the list of things to try but still offline. I'm extremely frustrated. Can anyone please help me? 😭

Re: New chrome cast (offline immediately after completing setup!

JenniferV — Fri, 14 Oct 2022 22:08:29 GMT

Hello Brandon99,

Thnaks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

Quick questions: what's the LED status on your Chromecast? How far is the Chromecast on your Wi-Fi router and mobile device?

Try these steps:

Make sure the Chromecast device is on the same Wi-Fi network as your phone or tablet.
Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
Force close and reopen the Google Home app.
Uninstall and reinstall the Google Home app.
Reboot the Chromecast device.
Reboot the setup device (phone or tablet).
Reboot the router.
Factory reset the Chromecast and use a different wireless device (phone or tablet) to set up the Chromecast device.

Thanks,

Jennifer

Re: New chrome cast (offline immediately after completing setup!

Princesss — Mon, 17 Oct 2022 22:13:52 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: New chrome cast (offline immediately after completing setup!

Princesss — Tue, 18 Oct 2022 19:53:45 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.

Best,

Princess