topic Re: Chromecast Audio, music distorted when browser minimized... in Streaming

Chromecast Audio, music distorted when browser minimized...

Captn01 — Thu, 10 Mar 2022 19:14:15 GMT

I have a brand new Surface Laptop 4 that is superior in every way to my previous computer. However I have a very strange issue now when I am casing music to my Chromecast Audio device through a browser. The audio player perfectly unless I minimize the browser. After a few moments it becomes very distorted, somewhat like it is skipping but also sounds like it's sped up too.

This happens regardless of what music service I use and if I bring the browser back up then after about 10 seconds the music starts playing fine again.

So far I have tried updating all wireless drivers, rolling back the drivers, reinstalling Chrome, factory reset on the Chromecast, I've tried raising the priority of the Chromes processes, and just about anything else I could think of... Really at a loss here!

Re: Chromecast Audio, music distorted when browser minimized...

NW17 — Wed, 12 Oct 2022 19:38:03 GMT

Same issue here on my surface. As soon as I use outlook or excel the sound distorts. Any solution you have found so far?

Re: Chromecast Audio, music distorted when browser minimized...

Captn01 — Wed, 12 Oct 2022 20:13:32 GMT

Nope... I just have my users keep the browser up. It doesn't have to be the front most window it just cannot be minimized.

Re: Chromecast Audio, music distorted when browser minimized...

NW17 — Wed, 12 Oct 2022 21:18:34 GMT

Thanks - yep just keeping it open in the background works. Not ideal but at least a workaround. Thanks for the reply.

Re: Chromecast Audio, music distorted when browser minimized...

Captn01 — Thu, 13 Oct 2022 12:14:08 GMT

No problem! If I ever come up with anything else I will message back.

Re: Chromecast Audio, music distorted when browser minimized...

Jeran — Tue, 18 Oct 2022 16:13:48 GMT

Hey there everyone,

I'm just checking up on this thread, does anyone have any more questions or need any additional help?

Thank you for helping out on your thread, Captn01!

Best regards,
Jeran

Re: Chromecast Audio, music distorted when browser minimized...

Captn01 — Tue, 18 Oct 2022 16:15:03 GMT

I mean it would be awesome to get an actual solution... but we are making due.

Re: Chromecast Audio, music distorted when browser minimized...

NW17 — Tue, 18 Oct 2022 16:16:49 GMT

Still looking for an actual solution other than keep the browser open in the background to avoid minimizing it. This seems just to be a workaround - but thanks to Captn01 for at least finding a half solution that works

Re: Chromecast Audio, music distorted when browser minimized...

m33ts4k0z — Tue, 25 Oct 2022 08:50:55 GMT

Hello,

Same issue happens with me too and the mentioned workaround does work but it is not ideal. We still can't minimize Chrome.

Re: Chromecast Audio, music distorted when browser minimized...

JA81 — Sat, 29 Oct 2022 23:33:38 GMT

Same here on a lenovo thinkbook 15. my surface pro 4 and 7+ work just fine, i looked everywhere for a solution, just so weird. My issue is with disney plus, it doesn have a cast button embeded in the player, so i cast the whole tab, and the second i minimize chrome the sound starts distorting after 5 seconds.

Re: Chromecast Audio, music distorted when browser minimized...

JA81 — Sat, 29 Oct 2022 23:34:51 GMT

what Help? we're all seeking out help besides keeping the browser maximized, does google have an answer??

Re: Chromecast Audio, music distorted when browser minimized...

Jeran — Tue, 08 Nov 2022 23:11:57 GMT

Hey there everyone,

I'm really sorry about the late response on this thread, let's see if we can dig a bit deeper into this issue and see what the problem is. Let me ask some questions to narrow down the root cause:

When did this issue start occurring?
What Operating System are you using?
What version of Google Chrome are you using?
Does this same issue occur when casting from Google Canary?
Does this same issue occur when casting from another device, such as a different computer or laptop?
Is your Google Home app up-to-date?

I look forward to the responses, and I appreciate the help on this!

Best regards,

Jeran

Re: Chromecast Audio, music distorted when browser minimized...

Juni — Sat, 12 Nov 2022 20:30:20 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Chromecast Audio, music distorted when browser minimized...

Dan_A — Sun, 13 Nov 2022 21:11:07 GMT

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan

Re: Chromecast Audio, music distorted when browser minimized...

Captn01 — Sun, 13 Nov 2022 21:12:50 GMT

Please do not lock the thread. I have not had time to respond but will put a detailed response tomorrow.

Re: Chromecast Audio, music distorted when browser minimized...

NW17 — Sun, 13 Nov 2022 21:14:08 GMT

What is the solution??

I can’t see any answer to the problem just someone asking for lots of information which I haven’t had time to provide!

Please leave thread open until an actual solution is provided.

thanks

Re: Chromecast Audio, music distorted when browser minimized...

m33ts4k0z — Sun, 13 Nov 2022 23:11:13 GMT

Issue is still actual. Dont lock anything. You cant expect us to test 20 things for you and give us a time limit. You have internal teams for that.

Re: Chromecast Audio, music distorted when browser minimized...

Dan_A — Tue, 15 Nov 2022 00:07:40 GMT

Hi folks,

Sure thing! I'll keep this open until we get a resolution. In the meantime, let's try to improve your audio quality, try these steps:

Make sure your Chromecast Audio is plugged into the wall using the power supply included in your Chromecast Audio box.
Make sure all connections are securely plugged in
1. Unplug and replug the cords to verify a secure connection.
Try enabling Full Dynamic Range.
Put some distance between your Chromecast Audio and your audio system.
1. Move the Chromecast Audio device as far away from the audio system that the cord will stretch.
Try a different cable. Here's an overview of compatible cables.

Tell me how it goes.

Best,

Dan

Re: Chromecast Audio, music distorted when browser minimized...

Jeran — Fri, 18 Nov 2022 16:02:50 GMT

Hey there everyone,

Does anyone have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast Audio, music distorted when browser minimized...

Azarco — Sun, 20 Nov 2022 19:55:36 GMT

Hello all,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Regards,

Alex