topic Re: Phone won’t communicate with Chromecast even after resetting everything. in Streaming

Phone won’t communicate with Chromecast even after resetting everything.

GabrialStark — Sat, 08 Oct 2022 00:01:26 GMT

Even after restarting my phone, router, tv, and chromecast my phone won’t cast to the device. It finds it and links to it but when it starts the connecting to Wi-Fi the phone connects but the chromecast doesn’t. Please help!

Re: Phone won’t communicate with Chromecast even after resetting everything.

Jeran — Fri, 14 Oct 2022 17:22:57 GMT

Hey there GabrialStark,

I'm sorry to hear your phone is having trouble seeing the Chromecast! I'd be happy to help you out, since I know these issues can be difficult to troubleshoot on your own. Let me just ask you a few questions to better understand what's happening:

What color is the LED light on the Chromecast?
Are you able to see the Chromecast from another device, such as a computer or tablet?
Is both your phone and Chromecast using the same network band? (2.4GHz)

Depending on the color of the LED light on the Chromecast, and if other devices can see the Chromecast, we can try a few things.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Phone won’t communicate with Chromecast even after resetting everything.

Jeran — Mon, 17 Oct 2022 19:01:17 GMT

Hey there GabrialStark,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Phone won’t communicate with Chromecast even after resetting everything.

Jeran — Tue, 18 Oct 2022 19:11:39 GMT

Hey GabrialStark,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran