topic The onlince support goes in circles Is there really a way to contact support? in Streaming

The onlince support goes in circles Is there really a way to contact support?

travistee — Fri, 21 Oct 2022 18:09:49 GMT

I tried the online support but questions keep going in circles and there seems to be no way to talk to a live person.

I have another post here but now it is worse. All I get is a black screen. The image on my phone was also on the screen but only for a short time and now its just a black screen.

Will this work with a Toshiba tv?

Re: The onlince support goes in circles Is there really a way to contact support?

Ashepherdson — Sat, 22 Oct 2022 00:56:33 GMT

The chromecast should work on any fairly modern tv (im using it on a 12 year old screen with no issues). Not sure why the image on your phone would appear on your screen unless your casting your phones screen.

you can contact support https://support.google.com/chromecast/gethelp, step 3 gives you the option for chat or call.

Re: The onlince support goes in circles Is there really a way to contact support?

Jeran — Wed, 26 Oct 2022 19:49:39 GMT

Hey there travistee,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Thank you for helping out on this thread, Ashepherdson!

Best regards,
Jeran

Re: The onlince support goes in circles Is there really a way to contact support?

Princesss — Tue, 01 Nov 2022 03:38:01 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: The onlince support goes in circles Is there really a way to contact support?

Princesss — Wed, 02 Nov 2022 03:49:15 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.

Best,

Princess

Re: The onlince support goes in circles Is there really a way to contact support?

travistee — Wed, 02 Nov 2022 11:00:25 GMT

It worked with chromecast until I tried google tv. After that I couldn't cast anymore. The google tv control didn't have any lights that tell if it is on or off. I have an Amazon fire TV so I don't think I need google tv so I returned it.

Re: The onlince support goes in circles Is there really a way to contact support?

Jeran — Thu, 03 Nov 2022 20:54:25 GMT

Hiya travistee,

I'm really sorry that the Chromecast with Google TV didn't work out for you. If a device gave me too many issues, I would have done the same. Regardless, did you have any other questions we can address today?

Best regards,

Jeran

Re: The onlince support goes in circles Is there really a way to contact support?

JenniferV — Sun, 06 Nov 2022 22:22:13 GMT

Hi everyone,

travistee, we haven't heard from you in a while so we’ll be locking this thread after 24 hours. In case you need help or if you have questions and concerns in the future, please feel free to start a new thread and we'll be happy to help.

I appreciate your help here, Ashepherdson, Jeran, and Princess!

Thanks,

Jennifer