topic Re: Cast moderator doesn't support basic TV mode. Help in Streaming

Cast moderator doesn't support basic TV mode. Help

JorgeYokiro — Sat, 22 Oct 2022 17:01:20 GMT

Help!! I'm using CwGTV Android 12, and I'm trying to use Cast Moderator, and this issue happened. But I'm not using "basic TV mode" nor I don't know how to disable or enable it (even in my account). Help!

The error says: "Can't use basic TV mode. Cast moderator doesn't support basic TV mode. Sign in with your managed account and try again".

Re: Cast moderator doesn't support basic TV mode. Help

MrVacca — Sat, 22 Oct 2022 17:15:43 GMT

Hi @JorgeYokiro - that app is part of a Google for Education trusted tester beta program. Is that what you're trying to use it for?

Re: Cast moderator doesn't support basic TV mode. Help

JorgeYokiro — Sat, 22 Oct 2022 17:16:50 GMT

Nope, I'm just want to try it out. Is not possible for a normal user? I'm just an average user.

Re: Cast moderator doesn't support basic TV mode. Help

MrVacca — Sat, 22 Oct 2022 17:19:16 GMT

@JorgeYokiro - thanks for the info. No, you shouldn't even be able to see that app (it's only for education right now). I'm curious of the Edu team knows that it's out there for anyone to download. Does it say beta next to the app name? Would you mind letting me know what version it's running? I do know that there is an update rolling out next week - not sure if it will fix it or not tho.

Re: Cast moderator doesn't support basic TV mode. Help

JorgeYokiro — Sat, 22 Oct 2022 17:23:16 GMT

No problem. It doesn't say "beta", just appeared after the Chromecast update to Android 12 in the app menu. The version is 1.0.468634848

Re: Cast moderator doesn't support basic TV mode. Help

Dan_A — Fri, 28 Oct 2022 18:53:21 GMT

Hi folks,

Thanks again for helping here, @MrVacca. @JorgeYokiro, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,

Dan

Re: Cast moderator doesn't support basic TV mode. Help

Princesss — Tue, 01 Nov 2022 02:03:32 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Cast moderator doesn't support basic TV mode. Help

Princesss — Wed, 02 Nov 2022 02:23:03 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.

Best,

Princess