topic Re: How do I submit a warranty claim for Chromecast? in Streaming

How do I submit a warranty claim for Chromecast?

ahashake — Sun, 23 Oct 2022 19:25:43 GMT

I have a defective device and it seems impossible to submit a claim or even connect to someone to ask for help. The help page keeps circling back to the beginning on the “I would like to replace my defective device” page and asking me to describe my issue over and over, just to get me back to the beginning again. Are they deliberately making it impossible to submit a claim for this thing or am I missing something?

Re: How do I submit a warranty claim for Chromecast?

David_K — Sun, 23 Oct 2022 21:03:42 GMT

The best way to do that is to contact the support team:

Contact Us - Chromecast Help

Enter a one line summary > Next > Next step > Next step > then select to get a call, call the team, or start a live chat as available at the time in your country.

All the best!

Re: How do I submit a warranty claim for Chromecast?

ahashake — Mon, 24 Oct 2022 14:39:55 GMT

Thank you, David!

Re: How do I submit a warranty claim for Chromecast?

Jeran — Thu, 27 Oct 2022 18:20:47 GMT

Hey there ahashake,

I'm just checking up on this thread, I'm glad David was able to answer your question! In that case, do you have any more questions or need any additional help?

Thank you for helping out on this thread, David!

Best regards,
Jeran

Re: How do I submit a warranty claim for Chromecast?

Jeran — Mon, 31 Oct 2022 21:39:26 GMT

Hey ahashake,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran