topic Re: Chromecast google tv - factory reset in Streaming

Chromecast google tv - factory reset

bartek7 — Fri, 07 Oct 2022 09:55:31 GMT

Hello

Brand new device. At startup I got to the point where I couldn't connect to WiFi (maybe due 2,4Ghz). AFter that I wanted to perform factory reset from the device.

Led status: solid white for 15s, dark for 1s, orange for 5s and so on, so on

Problem: can't factory reset the device with the button. I hold the button for a long time and I have still the same blinking sequence as described. No orange flashing, nothing like that.

ALso I don't see device in the Home app.

Also the sequence on the TV set: it goes from Google logo to remote picture in such sequence

Questions:

1. What should I do?

2. Is the device busted?

I spent significant time reading the forums, watching videos not finding the solution

Thanks, please help

Re: Chromecast google tv - factory reset

JenniferV — Tue, 11 Oct 2022 20:09:15 GMT

Hi bartek7,

Thanks for reaching out and for providing detailed information of the issue. Please try the steps listed below:

Uninstall and reinstall the Google Home app.
Reboot your Chromecast.
Reboot your Wi-Fi router.
Reboot your mobile phone.
Move the devices closer to each other. Make sure it is within 15 to 20 feet of the setup device and the Wi-Fi router
Plug in the Chromecast into a different HDMI port on your TV.
Try to connect it to the 5GHz band for a better performance.
Manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
Try to do another factory reset on your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Chromecast google tv - factory reset

JenniferV — Fri, 14 Oct 2022 21:41:40 GMT

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

Re: Chromecast google tv - factory reset

bartek7 — Sat, 15 Oct 2022 11:29:13 GMT

So this device is annoying.

I managed to overcome some of the issues by turning off the 2.4GHz network.

I managed to configure the device to the pointwhere I fail to connect to WiFi at the step when you have to enter WiFi password. Device does not connect to the wifi. I do all the tips from the troubleshooting and those do nothing.

Any tips?

Thanks

Bartek

Re: Chromecast google tv - factory reset

JenniferV — Sat, 15 Oct 2022 20:26:06 GMT

Hello Bartek,

Thanks for getting back to us and for trying the suggested steps. To isolate the issue, could you please try to set up your Chromecast with Google TV using a mobile hotspot? If it does connect to the hotspot, then the issue will be on your Wi-Fi network.

Thanks,

Jennifer

Re: Chromecast google tv - factory reset

JenniferV — Tue, 18 Oct 2022 23:26:11 GMT

Hi there,

It's me again. I don't want to be a nudge but I'd like to check if you still need help with your Chromecast. Feel free to let me know if you do.

Best,

Jennifer

Re: Chromecast google tv - factory reset

bartek7 — Wed, 19 Oct 2022 04:45:37 GMT

after kast failure I do nit manage to factory reset it. Also cant find it

Re: Chromecast google tv - factory reset

Jeran — Wed, 19 Oct 2022 15:25:03 GMT

Hey there bartek7,

Here are the two ways you can use to factory reset your Chromecast with Google TV, feel free to try either option:

With the Chromecast Voice Remote

In the upper right of your TV screen, select your profile Settings .
Select System About Factory Reset.

From the Chromecast device

While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow.
When the LED light turns solid white, release the button, and the Chromecast should then reset.

Let us know if that works for you, we're always happy to help out.

Best regards,

Jeran

Re: Chromecast google tv - factory reset

bartek7 — Wed, 19 Oct 2022 15:33:46 GMT

Ye well. Grom the menu it doesnt work cuz I wasnt able to config the device. From the device it also doesnt work. Any idea why?

Re: Chromecast google tv - factory reset

Jeran — Wed, 19 Oct 2022 17:59:16 GMT

Hiya bartek7,

That is strange, are you able to confirm if the device is getting any power by checking the LED light on the Chromecast device? What color is the LED light?

Best regards,

Jeran

Re: Chromecast google tv - factory reset

Jeran — Wed, 26 Oct 2022 15:05:34 GMT

Hey there bartek7,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast google tv - factory reset

bartek7 — Wed, 26 Oct 2022 15:07:31 GMT

Thanks. To me the device was a bust cuz it couldnt reset.

lets close the thread

Re: Chromecast google tv - factory reset

Jeran — Wed, 26 Oct 2022 15:39:57 GMT

Hey there bartek7,

I'm real sorry to hear that, I'll go ahead and lock this thread then. If you have any more questions or concerns in the future, please feel free to create a new thread.

I hope you have a good one!

Best regards,

Jeran