topic Re: The app remote doesn’t work in Streaming

The app remote doesn’t work

Solarrays — Thu, 20 Oct 2022 15:49:56 GMT

When I first started to use the chromecast everything worked fine but now I can’t use the remote in the app. It says “ Full remote unavailable. Make sure your streaming device has the latest software.” But there is no update for the chromecast or the app. Can anyone help me solve this please

Re: The app remote doesn’t work

Dan_A — Sat, 22 Oct 2022 22:49:38 GMT

Hi Solarrays,

That certainly hasn't been easy for you ― let’s check this out.

What's the make and model of your mobile phone? Could you try to reinstall the Google Home app and reboot your mobile device? Using a different mobile phone to isolate the issue might also help. If that doesn’t work then take a look at this thread and try the suggested steps provided by the Community members.

Keep me posted.

Best,

Dan

Re: The app remote doesn’t work

Solarrays — Mon, 24 Oct 2022 13:53:07 GMT

I have an iPhone 13 and Thank you I’ll try reinstalling the app and get back to you

Re: The app remote doesn’t work

Solarrays — Tue, 25 Oct 2022 01:23:45 GMT

I was able to control it on a different device I noticed that it asked me to put in the pairing code but my phone didn’t ask. How do I get to the pairing screen?

Re: The app remote doesn’t work

Dan_A — Fri, 28 Oct 2022 17:55:24 GMT

Hi there,

Sorry for the late reply.

Try this out. It's one of the resolutions our community members use: Go to Google play store under your name on your device and uninstall the android TV remote service and then do an update. This will cause an electronic unpairing of the remote control and then repair it with Google home.

Tell me how it goes.

Thanks,

Dan

Re: The app remote doesn’t work

JenniferV — Tue, 01 Nov 2022 23:07:32 GMT

Hey folks,

Thanks for the help here, Dan.

Solarrays, how's it going? Have you tried the additional steps shared by Dan? Do you still need help?

Regards,

Jennifer

Re: The app remote doesn’t work

JenniferV — Thu, 03 Nov 2022 17:10:16 GMT

Hello Solarrays,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer