topic Prime Video is Performing Terribly (Long Buffer Times) in Streaming

Prime Video is Performing Terribly (Long Buffer Times)

KStewart808 — Thu, 03 Nov 2022 01:25:54 GMT

When trying to use the Prime Video app on my Google TV (4K Model), and selecting the show or movie I want to watch, the loading wheel will spin for almost 2 minutes before loading the content, and it will constantly have to buffer every few minutes or so, each time for about 20-30 seconds. It is not my Wi-Fi signal, as both my router config and settings on the Chromecast both show a very strong and healthy connection. Every other app on the device works flawlessly.

I have done all the usual troubleshooting. I've reset the app, cleared the cache, deleted and reinstalled, power-cycled the Chromecast, and even reset the router. Nothing has even temporarily solved the issue. Prime Video is also working on all my other devices as well, so I know its not a server issue. It seems to be just a communication issue with the Google TV and Prime Video specifically. Does anyone have any information or similar experiences as I?

Re: Prime Video is Performing Terribly (Long Buffer Times)

Jeran — Tue, 08 Nov 2022 20:23:30 GMT

Hey there KStewart808,

Welcome to the Chromecast Community Forum! I'm sorry to hear that your Prime Video app is having some buffering issues, I know that would bug me quite a bit. In this scenario, if you've already reset the Chromecast, cleared the Prime Video app cache, uninstalled and re-installed the Prime Video app, I would recommend you check for any Chromecast with Google TV updates. If it's up-to-date and the problem persists, go ahead and reach out to the Prime Video Support to see if they are aware of any issues with their Google TV app.

I hope that helps, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Prime Video is Performing Terribly (Long Buffer Times)

Jeran — Fri, 11 Nov 2022 20:47:47 GMT

Hey there KStewart808,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Prime Video is Performing Terribly (Long Buffer Times)

JenniferV — Sun, 13 Nov 2022 22:28:26 GMT

Hello KStewart808,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran.

Regards,

Jennifer