topic Re: No default device option in Streaming

No default device option

BarnDawg — Sat, 22 Oct 2022 09:53:34 GMT

I used to have a 2nd Gen Chromecast. Google has wrecked that by not fixing the issue that LOADS of people are having despite it being reported on a separate thread about 6 months ago.

So I have moved my Chromecast with Google TV out the bedroom and into the lounge.

However when I talk to the speaker to try get it to play something on the new Google TV, it is default trying to play it on the old chromecast.

I've tried to change the default device player for my account but THERE IS NO OPTION TO DO SO!!

The guidance when you go through the help menu does not work. The option it tells you to select is not available on ANY of my Google devices.

How do you change you default playing device??

Google is slowly losing the plot with their products.

As am I.

Re: No default device option

Dan_A — Sat, 22 Oct 2022 23:49:27 GMT

Hi BarnDawg,

That certainly hasn't been easy for you ― let’s check this out.

Things to remember:

Google Nest and Home speakers or displays and Chromecast devices might not be discoverable for mobile devices on Android 12.
During setup, your mobile device might ask you to "Allow Google Cast to use your network information."
Go to Settings and then Use network information then Continue.
You also have the option to select Not now, but if you select this option, you can’t continue with setup.

To set the preferred device:

Make sure your mobile device or tablet is linked to the same account as your Chromecast or speaker.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings and then Audio, then:
- To choose the TV or speaker you want to use when you play music, tap Default music speaker.
- To choose your preferred TV, tap Default TV.

You can refer to this link for more details.

Tell me how it goes.

Best,

Dan

Re: No default device option

BarnDawg — Sun, 23 Oct 2022 15:47:28 GMT

The only options under AUDIO when I follow your steps are

GROUPS

GROUPS DELAY CORRECTION

SURROUND SOUND MODE

and for VIDEO the options are

USE 50HZ HDMI MODE.

There is no default TV or SPEAKER mode on ANY of the devices I have connected.

To be clear, the devices are connected and I can see an change them in my Home. But the options you have told me to choose are simply not there.

Re: No default device option

Dan_A — Thu, 27 Oct 2022 19:01:16 GMT

Hey there,

When you're going through settings, is your phone on the same WiFi network as your Chromecast 2nd Gen? If yes, then if it's okay with you, could you reboot your router, phone and your Chromecast. If needed, re-install the Google Home.

Keep me posted.

Thanks,

Dan

Re: No default device option

Dan_A — Sun, 30 Oct 2022 19:25:43 GMT

Hi BarnDawg,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

Re: No default device option

BarnDawg — Sun, 30 Oct 2022 21:05:25 GMT

Hi Dan,

Done all those things. None worked. Not quite sure why rebooting my router, my phone, or reinstalling an app on my phone would have any impact of what is a flaw in the Chromecast, but I done it anyhow just for completeness.

The only thing that would logically make sense would be a factory reset of the chromecast, which also didn't work.

Surely, SURELY, someone from Google can give us an update on what they have discovered so far? This seems to be a frequent issue and yet it has been months with no update from Google as to the work they have carried out to resolve the issue. And I don't mean telling folk to reset devices. I mean what has Google been doing on THEIR end to rectify the problem?

If it's nothing, if Google are doing nothing and intend to do nothing, I'd rather they just told us so I don't need to waste my time wondering and hoping for a fix. A bit of honesty and transparency wouldn't go a miss after several months.

Brian.

Re: No default device option

Dan_A — Mon, 31 Oct 2022 01:54:00 GMT

Hello there,

We understand your concern about your device not working as it should, and we appreciate your reports here in the Community. Would it be okay for me to get a picture of your Google Home app? So that we can have a clear understanding of where your devices are. Because if the Chromecast 2nd Gen is not available anymore, then there shouldn't be any concern. Let's both find the solution, okay?

Thanks,

Dan

Re: No default device option

Dan_A — Thu, 03 Nov 2022 01:56:33 GMT

Hello again,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: No default device option

Dan_A — Fri, 04 Nov 2022 02:00:37 GMT

Hi BarnDawg,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best regards,

Dan