topic disney+ cant stream with bluetooth output on chromecast tv in Streaming

disney+ cant stream with bluetooth output on chromecast tv

harriskaravasil — Fri, 04 Nov 2022 13:39:42 GMT

When chromecast TV has a bluetooth audio output disney+ cannot display anything due to licence error? idk. when i disconnect the bluetooth speaker disney+ streams normal

Re: disney+ cant stream with bluetooth output on chromecast tv

JenniferV — Tue, 08 Nov 2022 20:14:11 GMT

Hi harriskaravasil,

Thanks for reaching out. What's the make and model of the Bluetooth Speaker you're using? Is this only happening when streaming videos from Disney+ app or across all apps? You may try to disconnect the connection of your Bluetooth speaker and Chromecast then reboot the devices. After that, please try to test again.

Also, if this issue is isolated when using the Disney+ app and it's working when the Bluetooth speaker is disconnected, please reach out with Disney+ support for further help.

Thanks,

Jennifer

Re: disney+ cant stream with bluetooth output on chromecast tv

harriskaravasil — Wed, 09 Nov 2022 11:28:34 GMT

I am using the bluetooth adaptor TP-Link HA100. Yes, this hapens only when i preview disney+ content.

Re: disney+ cant stream with bluetooth output on chromecast tv

JenniferV — Wed, 09 Nov 2022 21:59:29 GMT

Hello there,

Got it. If this is only happening with Disney+, please reach out to their support team to further check this and provide you with additional help.

Thanks,

Jennifer

Re: disney+ cant stream with bluetooth output on chromecast tv

harriskaravasil — Wed, 09 Nov 2022 22:18:31 GMT

I found the solution. The issue is that the chromecast tv don't have a doubly surround plus decoder and the Bluetooth adaptor can't play the sound. So I changed the chromecast output settings to doubly surround and it is fine. Please keep that solution to future issues. Thank you a lot. Cheers.

Re: disney+ cant stream with bluetooth output on chromecast tv

JenniferV — Wed, 09 Nov 2022 22:35:34 GMT

Hey harriskaravasil,

Awesome and thanks for sharing your resolution in the Community — it's a big help! Let us know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Regards,

Jennifer