topic Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group in Streaming

Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Fri, 04 Nov 2022 02:47:22 GMT

Hello,

I am having trouble casting Youtube Music as part of a speaker group when Chromecast with Google TV (CCWGTV) is part of the group. This wasn't an issue previously and I see there are several others that seem to be having the same or similar issue (see example links at the bottom), but all of those threads are either locked or stagnant.

Setup:

Google Chromecast with Google TV

Nest Audio

Casting via Youtube Music app on Samsung Android phone OR voice command using google assistant saying 'Ok Google, play music on my TV' (both ways worked previously and now neither works).

Behavior:

If using voice command and I say to play it on the speaker group it will respond 'youtube isn't installed at the moment. Sorry something went wrong, when you are ready give it another try' and nothing happens

If casting to the group via the youtube music app on my phone, the Nest Audio in the group makes a chiming noise, but no music starts. A Youtube Music logo shows up on the TV that the CCWGTV is plugged into, but no music plays. On the phone, there is a loading circle that just spins endlessly.

Recent Changes: None

Other things to note:

If I take the CCWGTV out of the group or try another group that does not contain CCWGTV there are no issues playing music via voice assistant or casting from the Youtube Music app.
I have been able to group cast other audio sources from my phone (Google Podcasts, iheart radio) successfully when CCWGTV is part of the group, just not Youtube Music

Workarounds tried:

Checking the CCWGTV firmware is up to date (the device says it is)
Uninstalling and reinstalling both Youtube and Youtube Music apps on my CCWGTV
Factory resetting my CCWGTV and setting it up again adding it to the speaker group
Creating an entirely new speaker group with the CCWGTV in it

Unfortunately nothing is working. Please help.

Related Conversations:

https://www.googlenestcommunity.com/t5/Home-Automation/Speaker-Groups-amp-Google-TV/m-p/241503#M7545

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Cannot-cast-youtube-youtube-music-to-speaker-groups/m-p/224029#M42385

https://www.googlenestcommunity.com/t5/Chromecast/Google-TVs-on-a-Speaker-Group-Can-t-play-any-music-because-quot/m-p/262303#M26834

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Mon, 07 Nov 2022 16:32:45 GMT

Hello - bumping this up since there hasn't been a reply yet. Any update on this?

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

JenniferV — Mon, 07 Nov 2022 20:28:08 GMT

Hi Shogungts,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

Quick questions: when did the issue start? What's the Android version of your Chromecast with Google TV (4K)? Please try to reboot your Nest Audio, Chromecast with Google TV (4K), and Wi-Fi router to refresh the connection of the devices.

Let me know how it goes.

Thanks,

Jennifer

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Mon, 07 Nov 2022 22:22:15 GMT

Hi Jennifer,

Thank you for replying. Below are the answers to your questions:

- I just noticed this issue when I posted it last week, but it is the first time I had tried to cast to a group in a over a year, so I am not sure when it might have originated. I included links to other posts that seem to be related and they date

- The CCWGTV is on Android 12 with a build of STTE.220621.019.A2.9082754

- I have tried rebooting all of the devices several times including factory resetting the CCWGTV

- Note, as mentioned above, this issue isn't impacting other apps being able to group cast as I have been able to do so for google podcasts and iheart radio. I have also been able to group cast using the youtube music app on my phone, so it may be possible this is an issue with the youtube music app on CCWGTV? The version of that app is: 3.01.005/web_20221031_10_RC00

Please let me know if I can provide anything else. Thanks.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

JenniferV — Tue, 08 Nov 2022 23:02:34 GMT

Hi Shogungts,

I checked this in our end. Our team is aware of the issue and currently working on a fix. Please send feedback about this via Google TV. Also, I'll keep this thread open and let you know once I hear any news from them.

Thanks,

Jennifer

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

zumazmusic — Fri, 18 Nov 2022 00:34:54 GMT

Add me to the list! I just "upgraded" to a Chromecast with Google TV and I've gone backwards. I can no longer cast to the device connected to my best speakers if I also include it in a speaker group. My old Chromecast worked just fine. Boo. What the OP details is EXACTLY what is happening to me.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

KeithM1989 — Tue, 29 Nov 2022 21:11:33 GMT

Having this exact same issue.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Tue, 29 Nov 2022 21:13:58 GMT

There was an update to GCCWGTV today that I was hoping would fix the issue, but sadly it did not (it also didn't fix HDR which the last update broke).

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

jrbedford — Wed, 30 Nov 2022 07:00:19 GMT

I just received my new Chromecast with Google TV 4K, and discovered that I have this issue, too.

Updated the device to latest firmware, rebooted, factory reset. Still not working.
Rebooted my (Nest WiFi) network, still not working. Rebooted my Pixel 5a phone. Still not working. Tried on my partner's Pixel 5a phone. Still not working.

Things that work:

I am able to cast from YouTube Music to speaker groups as long as they do not include the GCCWGTV.
I am able to cast from YouTube Music to the GCCWGTV individually, too.
I am able to cast audio from other apps that I tried (Pandora) to speaker groups that include the GCCWGTV.

I'll probably return this new device and just keep using my older Chromecast if this issue is not acknowledged soon.

Disappointing, but since I'm a YouTube Premium subscriber, and my home has Nest speakers all over it (can you tell that I'm invested in google products?), not being able to cast music to the Chromecast that has my best speakers attached is simply not acceptable.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Wed, 30 Nov 2022 14:02:25 GMT

I agree with your frustration especially since this was something that worked previously.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

zumazmusic — Thu, 01 Dec 2022 19:28:54 GMT

I just received an e-mail about the new Google Home app. It sure doesn't look like what I have currently installed on my Pixel 2 (I know my Pixel is unsupported). Has anyone updated to this? Does it fix anything related to these issues?

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Thu, 01 Dec 2022 19:39:57 GMT

I think this got posted to the wrong topic, but I think I can help anyway...

Was this at the top of the email that you are referring to?

If so, I believe the new app is currently in preview mode only. You have to go into the app and request to join the preview and then it will display the new app.

Eventually it will be available to everyone.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

zumazmusic — Thu, 01 Dec 2022 19:44:06 GMT

Hi Shogungts. I'm asking if the new Google Home app has perhaps fixed the inability to cast YouTube Music while GCCWGTV is part of a speaker group. Based on your response, I'll poke around in there and see if I can get the Preview going. It's risky, I know, but I'll take one for the team. Ha ha!

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Thu, 01 Dec 2022 19:51:45 GMT

Ah... now I understand your question.

I am pretty sure this issue is independent of the Home app as this issue occurs whether you are using the home app or not to cast.

For instance, you can turn your phone off and still be able to cast things using google assistant on other devices that don't have the Home app installed so it not being routed through your app.

I can't rule it out 100%, but I would be very surprised if the Home app played any role in this issue.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

zumazmusic — Thu, 01 Dec 2022 20:00:37 GMT

I suppose that makes sense, you can have your phone off and it still doesn't work.

What I've done now is install my old chromecast in addition to the GCCWGTV. I'd rather not switch inputs and I'd rather free up that HDMI port, though. Crossing my fingers this issue is resolved soon.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Captainjman2 — Fri, 02 Dec 2022 22:15:38 GMT

I am also having this same issue. It's driving me nuts!

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

EM3 — Sat, 10 Dec 2022 07:14:11 GMT

Exactly same issue here with brand new Google Nest Audio, Google N'est Wifi and GCWGTV. Google please fix this bug. I am on the beta Google Home app and it isn't better.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

EM3 — Sat, 10 Dec 2022 07:18:53 GMT

I have the new preview version and can tell you it doesn't solve the issue. Also quite disappointing overall in terms of controls. And most glaring miss is the still completely broken volume control due to Google not willing to pay Sonos and making us customers bear the costs and suffering.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

CantMesWitDis — Sat, 10 Dec 2022 15:51:27 GMT

Same issue here as the OP. A couple of summary follows:

The issue is connected to the Chromecast with Google TV 4K. I recently replaced my older Chromecast with the newer version and this issues started. After reading the duration of this issue and no fixes, I'll be sending the Chromecast 4k back and reinstalling the previous Chromecast version so my speaker group will work correctly.

Re: Cannot Group Cast Youtube Music when Chromecast With Google TV is in Group

Shogungts — Sat, 10 Dec 2022 16:16:41 GMT

Sad that you have to resort to this - it's very frustrating how Google let's issues like this linger for so long.