topic Re: Account Already Exists? in Streaming

Account Already Exists?

reychull — Mon, 31 Oct 2022 01:38:36 GMT

My chrome cast has been working perfectly fine, and I came home to no accounts being displayed. I sign into my account and it says my account already exists. I have restarted my chrome cast several times, and force stopped Google play services. I also have my Google Home app open and connected to my account with my chromecast showing up on there. Please help!

Re: Account Already Exists?

Jeran — Tue, 08 Nov 2022 20:13:00 GMT

Hey there reychull,

I apologize for the late response, thank you for being patient! Were you able to fix that Chromecast issue? If not, I'd be happy to help out, as this issue sounds pretty tricky to troubleshoot. In this scenario, I would recommend that you go ahead and factory reset the Chromecast. Then, after you re-set the Chromecast back up, sign in to your profile to see if the problem persists.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Account Already Exists?

Jeran — Fri, 11 Nov 2022 20:35:25 GMT

Hey there reychull,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Account Already Exists?

JenniferV — Sun, 13 Nov 2022 22:28:16 GMT

Hello reychull,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

I appreciate your help here, Jeran!

Thanks,

Jennifer