topic Re: Tv won’t turn off in Streaming

Tv won’t turn off

dsandrews — Mon, 31 Oct 2022 19:54:13 GMT

Set up 4k Chromecast and everything works fine until I turn it off. The Chromecast will turn off with the remote, but the tv will not.

Re: Tv won’t turn off

JenniferV — Fri, 04 Nov 2022 21:00:56 GMT

Hi dsandrews,

Thanks for reaching out. Please try to reboot your Chromecast. Also, remove and re-add your TV and set up again the buttons on your Chromecast Voice then try again.

Let me know how it goes.

Thanks,

Jennifer

Re: Tv won’t turn off

JenniferV — Mon, 07 Nov 2022 21:29:12 GMT

Hey there,

How's it going? Did the steps help?

Regards,

Jennifer

Re: Tv won’t turn off

dsandrews — Tue, 08 Nov 2022 00:13:35 GMT

No. Did them twice. No idea what to do.

Re: Tv won’t turn off

JenniferV — Tue, 08 Nov 2022 23:42:22 GMT

Hello dsandrews,

Yikes! Could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug in the Chromecast with Google TV (4K) on a different TV screen, if one is available.

If the issue persists, factory reset your Chromecast with Google TV (4K).

Thanks,

Jennifer

Re: Tv won’t turn off

Princesss — Fri, 11 Nov 2022 23:45:09 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Tv won’t turn off

dsandrews — Sat, 12 Nov 2022 01:27:29 GMT

Disconnected everything including the tv, rebooted and started over. Works.

Re: Tv won’t turn off

Jeran — Mon, 14 Nov 2022 20:44:20 GMT

Hey there dsandrews,

I'm glad to hear you got the device working! In that case, do you have any more questions or need any additional help? If not, we'll go ahead and lock this thread in 24 hours.

Thank you,
Jeran