topic Re: Chromecast defaults to AUDIO DESCRIPTION in Streaming

Chromecast defaults to AUDIO DESCRIPTION

DuffMan — Thu, 10 Nov 2022 18:34:52 GMT

I have a brand new Chromecast that is defaulting to AUDIO DESCRIPTION (for blind people.) I turn it off, it goes to the next episode, it turns it back on. Annoying AF. I noticed this specifically on the Peacock app, but I do not believe it is a problem with their app as I have it on other Android TV devices and they do not do this.

Re: Chromecast defaults to AUDIO DESCRIPTION

JillG — Thu, 10 Nov 2022 20:56:59 GMT

Hi,

Are you disabling the Talkback feature like in this older thread: How to stop talkback ?

If you've already done that you may want to factory reset your Chromecast and set it up again.

Re: Chromecast defaults to AUDIO DESCRIPTION

DuffMan — Thu, 10 Nov 2022 21:16:29 GMT

Talkback is something different but yes, it is off. I've also uninstalled/reinstalled Peacock and as a last resort factory reset my chromecast. No change.

Re: Chromecast defaults to AUDIO DESCRIPTION

JillG — Thu, 10 Nov 2022 21:17:34 GMT

Is it only happening with Peacock?

Re: Chromecast defaults to AUDIO DESCRIPTION

Bob13 — Fri, 11 Nov 2022 19:07:25 GMT

Peacock does this to me on an Nvidia Shield and my phone too. Don't think it's a Chromecast issue.

Re: Chromecast defaults to AUDIO DESCRIPTION

DuffMan — Fri, 11 Nov 2022 19:23:59 GMT

I think you are right. Peacock has forwarded to their development team. Uh-huh. Sure they have.

Re: Chromecast defaults to AUDIO DESCRIPTION

JillG — Fri, 11 Nov 2022 19:30:09 GMT

This is the only thing I could find: https://www.peacocktv.com/help/article/audio-description

Re: Chromecast defaults to AUDIO DESCRIPTION

DuffMan — Fri, 11 Nov 2022 19:34:29 GMT

Yep. If you turn if off it stays off for the current episode. When the next episode starts it turns itself back on.

Re: Chromecast defaults to AUDIO DESCRIPTION

JillG — Fri, 11 Nov 2022 20:29:58 GMT

oh boy @DuffMan . Hopefully they get a quick fix out. Keep updating the Peacock app as well. (delete/reinstall).

Re: Chromecast defaults to AUDIO DESCRIPTION

MrAATX50 — Mon, 14 Nov 2022 07:27:40 GMT

I just noticed this myself tonight. Five episodes worked fine, sixth episode started the Audio Description. I moved over to my 3rd Gen chromecast, same TV different hdmi port, and it did not happen. So not a Peacock issue. My talk back is disabled also.

Re: Chromecast defaults to AUDIO DESCRIPTION

JenniferV — Tue, 15 Nov 2022 20:17:13 GMT

Hey there,

DuffMan and Bob13, how's it going? Did you manage to get it working? Also, have you reached out to Peacock? If yes, have you heard any news from them?

MrAATX50, I'm sorry to hear that you're also experiencing the same issue watching Peacock on your Chromecast device and thanks for being a step ahead of us. Have you tried resetting your Chromecast? If you haven't yet, please try that. Also, if this is isolated when using Peacock, it will be best to reach out with Peacock support for further help.

Thanks for lending a hand here, JillG — I appreciate it!

Regards,

Jennifer

Re: Chromecast defaults to AUDIO DESCRIPTION

Jeran — Fri, 18 Nov 2022 20:48:03 GMT

Hey there everyone,

Does anyone have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast defaults to AUDIO DESCRIPTION

Azarco — Sun, 20 Nov 2022 20:24:45 GMT

Hello folks.

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex