topic Re: Poor Image quality with Chromecast 4k in Streaming

Poor Image quality with Chromecast 4k

RobSlyng — Tue, 25 Oct 2022 16:48:14 GMT

Hi, I have just bought the new chromecast 4k. I have a mid range 65" Samsung tv from about 2018.

I have a very annoying problem. The colors looks washed out comparing image with my native Tizen smarttv.

Look at the images. The one with the richest colors is Tizen. The other is Chromecast. Both using the same settings on the tv regarding colors, contrast, filters etc

I have tryed every imagesettings on my Chromecast and also every setting on my tv. Played around with everything regarding image settings on my tv. I have tryed different HDMI ports and also input source pc and others. Nothing helps. Is Tizen really so much better than Chromecast?

TizenChromecastChromecast

Re: Poor Image quality with Chromecast 4k

JenniferV — Tue, 01 Nov 2022 21:53:26 GMT

Hi RobSlyng,

Thanks for reaching out and I'm sorry to hear about that. Please try the steps listed below:

Unplug, then re-plug the Chromecast in the HDMI port, ensuring the connector is plugged all the way in.
Factory reset your Chromecast with Google TV.

Thanks,

Jennifer

Re: Poor Image quality with Chromecast 4k

JenniferV — Fri, 04 Nov 2022 22:02:43 GMT

Hello there,

How's it going? Did the steps help?

Regards,

Jennifer

Re: Poor Image quality with Chromecast 4k

RobSlyng — Sat, 05 Nov 2022 21:01:17 GMT

Hi, thanks for your reply. I did the steps and it did not help at all. The picture is not that bad, but still, the Tizen has much richer colors. Just look at the picture of netflix red color at my first post here and you can see it has very grey looking faded red color. The picture looks not as great as on Tizen. Same tvsettings.

Re: Poor Image quality with Chromecast 4k

JenniferV — Sun, 06 Nov 2022 22:13:52 GMT

Hey RobSlyng,

We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Poor Image quality with Chromecast 4k

JenniferV — Wed, 09 Nov 2022 22:37:07 GMT

Hi there,

It's me again. We haven't received your form — have you had a chance filling it out?

Regards,

Jennifer

Re: Poor Image quality with Chromecast 4k

JenniferV — Sun, 13 Nov 2022 15:25:38 GMT

Hello there,

How's it going? Still need help?

Thanks,

Jennifer

Re: Poor Image quality with Chromecast 4k

Azarco — Wed, 16 Nov 2022 18:08:59 GMT

Hi RobSlyng,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex