topic Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button in Streaming

Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

gamermanh — Wed, 19 Oct 2022 23:50:50 GMT

So I've got a weird issue that's not happening on any of my other devices:

When setting up my new HD Chromecast I can get the Input and Volume buttons working like normal, but when I try to set up the power button it spins the circle for a minute then claims it cannot reach Google's Servers.

Given that it is actively working in every other way, as are all my other home devices AND this feature works on my other Chromecast on a different TV in this house (literally unpaired the remote and set it up again to test), I'm completely stumped as to why this is happening.

Maybe it's got to do with the brand I selected, which is Emerson. I was previously able to set up a different Chromecast on this TV and wifi without issue, including the power button.

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Eman2112 — Thu, 20 Oct 2022 00:25:57 GMT

I'm having the exact same issue

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Eman2112 — Thu, 20 Oct 2022 00:27:06 GMT

Same issue for Pioneer tv

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

KarmasObsession — Thu, 20 Oct 2022 16:48:32 GMT

Same thing here. Just bought mine this past weekend and set it up last night.

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

PltmHouse — Thu, 20 Oct 2022 19:14:07 GMT

Same. Set mine up on a new TV yesterday for power and input buttons. Came back today to also do the volume and got this server issue.

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Eman2112 — Thu, 20 Oct 2022 22:55:22 GMT

May just have to return it I'd Google is no help. Disappointing

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

ARandomUser — Fri, 21 Oct 2022 16:05:24 GMT

Same issue with power button 😑

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

KarmasObsession — Fri, 21 Oct 2022 21:55:27 GMT

Mine works now (:

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

ARandomUser — Sun, 23 Oct 2022 13:05:11 GMT

Actually go it to work, just went into setting and manually changed to remote (from "auto cec"?)

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Jeran — Fri, 28 Oct 2022 17:13:57 GMT

Hey there everyone,

I'm just checking up on this thread, does anyone have any more questions or need any additional help?

Thank you for helping out on this thread, ARandomUser!

Best regards,
Jeran

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Shawnd123g — Wed, 02 Nov 2022 19:53:52 GMT

Yea I’m having the same issue and there seems to be no care or solution from google

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Jeran — Wed, 09 Nov 2022 18:03:30 GMT

Hey there everyone,

I would check the Google Cloud Service Health in your region to see if there are currently any outages or issues. If everything looks good, go ahead and factory reset the Chromecast with Google TV and try setting it up again from scratch. Please tell me if the problem persists afterwards, then we can escalate the issue.

I look forward to your responses, and if anyone has any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Eman2112 — Thu, 10 Nov 2022 12:00:40 GMT

Thanks! Just moved it back to the Pioneer and it is now working. Thank you!

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Jeran — Thu, 10 Nov 2022 16:50:07 GMT

Hiya Eman2112,

Awesome, I'm glad to hear that it worked for you! Hopefully the others have similar results. Thank you for letting me know!

Best regards,
Jeran

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Jeran — Mon, 14 Nov 2022 18:12:29 GMT

Hey there everyone,

Does anyone have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast Can't Reach Google's Servers ONLY When Setting Up Power Button

Jeran — Tue, 15 Nov 2022 18:31:32 GMT

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran