topic Re: Chromecast remote right button stopped working in Streaming

Chromecast remote right button stopped working

CRathjen — Fri, 01 Oct 2021 19:20:53 GMT

Just today the right button on my remote stopped working - left/up/down on the wheel are still fine. Unfortunately as you can imagine, if you can't scroll right the remote's pretty unusable.

I checked my purchase history and I ordered it just under a year ago - literally tomorrow. Can I get this serviced/replaced? (I already tried re-pairing, rebooting the Chromecast, etc. - none of that fixed it)

Re: Chromecast remote right button stopped working

Byteguy — Fri, 01 Oct 2021 20:43:31 GMT

You can file a warranty claim using this link:

g.co/warrantyclaim

Re: Chromecast remote right button stopped working

CRathjen — Fri, 01 Oct 2021 21:19:09 GMT

Well you say that...but:

There's no serial number on the remote.
The claim site won't accept the chromecast's serial #
The store order history seems to only work for Nest accounts, which we don't have

Am I missing something?

Re: Chromecast remote right button stopped working

CRathjen — Fri, 01 Oct 2021 21:53:57 GMT

Turns out I was accidentally following the link to the 'extended protection plan' claim - I'm able to progress now that I found the right path.

Re: Chromecast remote right button stopped working

Jeran — Tue, 19 Oct 2021 20:56:55 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast remote right button stopped working

CRathjen — Tue, 19 Oct 2021 21:32:39 GMT

We were able to RMA the Chromecast and the replacement arrived yesterday, so yes you can close this thread. Thanks!

Re: Chromecast remote right button stopped working

Jeran — Tue, 19 Oct 2021 21:57:53 GMT

Awesome, I'm glad to hear that worked out for you!

In that case, I'm locking the thread. Feel free to make a new thread if you have any more questions or concerns in the future.

Thank you for your help, Byteguy!

Best regards,
Jeran