topic Re: Since the update to Android 12 disconnects from the ethernet. in Streaming

Since the update to Android 12 disconnects from the ethernet.

Dick268 — Thu, 19 Jan 2023 14:47:06 GMT

Since the update to Android 12 my Chromecast with Google TV disconnects from the ethernet.

When switching on, after power to it has been disconnected overnight, it connects to the ethernet but as soon as I switch on the VPN (Nord) the connection is lost. If Chromecast is switched on and off while power is connected, no problem.

I have tried replicating the problem with the ethernet cable unplugged, using wi-fi, and the Chromecast works OK.

The ethernet is connected via an Anker7-in-1 USB-C PD Ethernet Hub, for extra storage, which is powered by a UGreen 65W GaN Fast Charger.

No problems before the update. Connection can be restored by unplugging and plugging in the cable which means getting out of my armchair!

I could leave the power connected overnight, that would solve the problem, but in the interests of economy I don’t want to leave things on standby when not used. This would also solve the problem of the apps on the hub reverting to a seemingly random order after I have moved them into a logical order.

Any ideas anyone?

Re: Since the update to Android 12 disconnects from the ethernet.

devachan — Sat, 29 Oct 2022 05:41:36 GMT

The same happens to me, but I couldn't solve the problem. Any idea from someone?

Re: Since the update to Android 12 disconnects from the ethernet.

May0rDav3 — Sun, 30 Oct 2022 05:36:21 GMT

Same boat for me. Worked perfectly for a long time before updating. Google support is absolutely horrible.

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Mon, 07 Nov 2022 17:18:29 GMT

Hey there everyone,

I apologize for the late response, thank you for being patient! Was anyone able to resolve this Ethernet issue? If not, I'd be happy to help out, as I can imagine this has been pretty frustrating. I would double-check for any more updates on the Chromecast to see if any patches have come out. If you haven't already, go ahead and restart the Chromecast device as well. Please let me know if you receive any specific error messages.

I look forward to your responses, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Thu, 10 Nov 2022 17:40:25 GMT

Hey there Dick268,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

devachan — Fri, 11 Nov 2022 07:56:47 GMT

Hi Jeran

The issue with the ethernet conection continius. I had restart the Chromecast with Google TV 4K how you recomended but unfortunetily the situation is the same.

Is possible to downgrade to Android 11?

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Fri, 11 Nov 2022 16:21:08 GMT

Hey there devachan,

I'm sorry to hear that you're still experiencing this Ethernet issue. There isn't a way to downgrade the Chromecast software or firmware, unfortunately. If you'd like, I can have someone from Chromecast Support reach out to you via e-mail if you fill out this form. They would have more tools than we would on the forum to resolve this.

Best regards,

Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

May0rDav3 — Fri, 11 Nov 2022 20:54:48 GMT

Pleaes post here if you find a solution. I would fill out the form myself but I had 2 weeks of trouble getting my pixel 7 pro and so far I have yet to even get my wifi pro which I pre-ordered (in fact I tried to cancel and return so for the last 6 days it has just been trying to get a refund. So I have zero ambition yo talk to support for another issue as the whole support situation in Google seems to be a sh*tshow.

Re: Since the update to Android 12 disconnects from the ethernet.

devachan — Sun, 13 Nov 2022 09:16:06 GMT

Yes, please I would like to have support

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Mon, 14 Nov 2022 21:04:50 GMT

Hiya devachan,

Of course, please fill out this form to have someone from our Chromecast Support team reach out to you via e-mail.

Best regards,

Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Thu, 17 Nov 2022 22:00:08 GMT

Hey there devachan,

I don't mean to push, but did you have a chance to fill out that form? I'd like to get the help that you need.

Thank you,
Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

BobbyRich — Sun, 20 Nov 2022 18:18:32 GMT

Same problem here. My setup is a bit simpler than the original poster - I just have two Chromecasts with Google TV (4K) + OEM Ethernet Adapters. Ever since the update, ethernet connections are lost regularly on both devices. Please fix this.

Re: Since the update to Android 12 disconnects from the ethernet.

Jeran — Mon, 21 Nov 2022 16:44:41 GMT

Hey there BobbyRich,

If you've attempted the troubleshooting steps from this thread already, and if you're still experiencing this issue, please fill out this form to have someone from our Chromecast Support team reach out to you via e-mail.

Best regards,

Jeran

Re: Since the update to Android 12 disconnects from the ethernet.

TimtheToolman — Thu, 24 Nov 2022 12:24:08 GMT

I have this also with a new Chromecast HD. I have ethernet adapter connected via usb hub (yes, with enough power). It randomly disconnects and shows "no internet connection". On wifi this does not occur, its stable. I have tried several combinations of hubs, eth adapters and power bricks. No difference. Wondering if i should return and then get the fire tv stick, that has always worked fine for me.

Re: Since the update to Android 12 disconnects from the ethernet.

BobbyRich — Thu, 24 Nov 2022 20:46:24 GMT

@Jeran Thanks for the reply. I performed a full Factory Reset on both devices. So far so good but I wanna give it a few more days before I assume the issue is resolved.

Re: Since the update to Android 12 disconnects from the ethernet.

May0rDav3 — Thu, 24 Nov 2022 21:09:07 GMT

Interesting. Can you post here after a week or two. I never thought of a factory reset but if it resolved the issue, I'll go through the reinstalling/setting everything back up

Re: Since the update to Android 12 disconnects from the ethernet.

TimtheToolman — Fri, 25 Nov 2022 09:29:13 GMT

I can imagine for existing devices v12 is a huge upgrade, which could result in some issues that can be fixed by reset. I doubt this works for a brand new HD that comes with v12. It did do a small update on first startup.

Re: Since the update to Android 12 disconnects from the ethernet.

devachan — Sun, 27 Nov 2022 16:56:26 GMT

Factory reset never worked for me

Re: Since the update to Android 12 disconnects from the ethernet.

Adnaanbale — Wed, 30 Nov 2022 10:26:51 GMT

Hallo guys, this issue has been resolved after the latest Android TV OS build update. (STTE.220920.015.A1.9261725)

Vpn connected via ethernet is working again.

Re: Since the update to Android 12 disconnects from the ethernet.

May0rDav3 — Wed, 30 Nov 2022 12:23:37 GMT

Just updated now. Fingers crossed!