topic Re: Chromcast and wifi woes in Streaming

Chromcast and wifi woes

RogerH — Sun, 20 Nov 2022 00:45:26 GMT

We purchased a Chromecast unit with voice recognition a month or so ago and everything set up fine. Then a few days ago it dropped wifi connection and wouldn't reconnect. It gave us a wrong password error despite our attempts to make perfectly sure that it was. We followed all of the trouble shooting recommendations that were provided. Same issue. Weirdly enough, it won't connect to my wife's personal hot spot giving her the same error as our house wifi, but it will connect to mine. Any ideas as to what is going on?

Re: Chromcast and wifi woes

David_K — Sun, 20 Nov 2022 15:47:11 GMT

Did you try a factory reset?

While the Chromecast is plugged into the TV and powered on, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
When the LED light turns solid white, release the button, and the Chromecast should then reset.

Re: Chromcast and wifi woes

RogerH — Sun, 20 Nov 2022 18:54:50 GMT

We have factory reset it via the button as well as in the menu screen, both times have not resulted in a fix and continues to give us the same issues.

Re: Chromcast and wifi woes

JenniferV — Thu, 24 Nov 2022 22:51:52 GMT

Hey RogerH,

I'm sorry to hear that you're still having trouble with your Chromecast device and we appreciate you doing some steps to resolve the issue.

To cover all the bases, could you try to reboot your Chromecast, mobile phone, and Wi-Fi router? Also, please manually connect to the Chromecast SSID? Here's how: go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Thanks for the help here, davidking.

Regards,

Jennifer

Re: Chromcast and wifi woes

dirkberlin — Fri, 25 Nov 2022 07:52:15 GMT

Same here. All Wifi is fine, until it does not. Wifi drops in standby or while watching something. When try to reconnect it hangs with "waiting to get ip". When rebooting it, wifi is back on board. Once it reconnected by itself. All other wifi devices stay online.

Re: Chromcast and wifi woes

Jeran — Fri, 25 Nov 2022 16:55:51 GMT

Thank you for helping out on this thread, David and Jennifer!

Hey there dirkberlin,

I'm just checking up on this thread, did you happen to already try the steps that Jennifer provided?

Best regards,
Jeran

Re: Chromcast and wifi woes

Jeran — Mon, 28 Nov 2022 20:02:02 GMT

Hey there,

Does anyone have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromcast and wifi woes

dirkberlin — Tue, 29 Nov 2022 05:43:50 GMT

In the last days it did not happen again. The only thing I did was to change the 5ghz channel from 56 to "auto" in my router. Soft reboot always fixed the problem, so never tried to factory reset things there.

Re: Chromcast and wifi woes

JenniferV — Tue, 29 Nov 2022 21:31:48 GMT

Hello there,

dirkberlin, woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it. Give us a shout if something comes up, we're here to help.

RogerH, how's it going? Let us know if you still need help otherwise, I'll be locking this thread after 24 hours. Feel free to create a new thread should you need help in the future.

Thanks for lending a hand, Jeran.

Regards,

Jennifer