topic Re: Device was set up by another user, cannot proceed installation in Streaming

Device was set up by another user, cannot proceed installation

roelvdh — Sun, 20 Nov 2022 19:21:07 GMT

I use a Chromecast device on my TV. This has worked fine untill I accidentally removed the TV from my Home app. Indeed, TV is no longer visible in my Home app, but the message "Install Chomecast" is now present in the app. I tried to do that, the candidate "TV" is correctly shown and the app can connect to it. Next step is connecting to my WiFi. That fails with a message like "Another user has set up this device" (after translation) and I am closed out without any option to go further. I have disconnected and reconnected power of the Chromecast device but that doesn't help.

Re: Device was set up by another user, cannot proceed installation

RXShorty — Sun, 20 Nov 2022 19:29:56 GMT

Hi @roelvdh

Did you try factory resetting the Chromecast? 😊

Re: Device was set up by another user, cannot proceed installation

roelvdh — Sun, 20 Nov 2022 19:54:52 GMT

Hi RXShorty,

Well yes I thought so, I disconnected power. Thanks for the quick answer, it worked fine.

Re: Device was set up by another user, cannot proceed installation

Jeran — Mon, 21 Nov 2022 16:15:20 GMT

Thank you for helping out on this thread, RXShorty!

Hey there roelvdh,

I'm glad that RXShorty was able to help you out! In that case, do you have any more questions or need any additional help? If not, I'll go ahead and lock the thread in 24 hours.

Best regards,
Jeran