topic Re: CC Google TV stuck/bricked on G logo on startup? in Streaming

CC Google TV stuck/bricked on G logo on startup?

KaspersArk — Sun, 20 Nov 2022 07:24:10 GMT

Hi there!

My ChromeCast with google TV stopped working from one day to another over night.
Maybe i failed in an update i dont now!

Problem is when i plug it in et start with yellow LED til turns solid white. On the screen the "G" logo comes on, and then NOTHING happens from here. Nothing works!

I tried to reset with at "HARD RESET", dosent react at all!
When you unplug an starts over, it just do the same.
Router rebootet, tried with HotSpot instead off wifi, tried other TV.

Also tried another power supply, and another cable, dosent matter 😠

JUST STUCK! or bricked 😞
Can anyone help?

Everything sucks

PinkPearl — Mon, 14 Nov 2022 00:36:18 GMT

My screen is showing the google logo and the LED light is solid white. But, nothing is happening. It’s been this way since yesterday. I don’t know what’s wrong. I’ve tried disconnecting the chrome cast twice and leaving it that way for a full hour. I’ve turned the tv on and off again. Nothing is working. I’m out of options.

Re: Everything sucks

stevenr2185 — Mon, 14 Nov 2022 20:52:30 GMT

My Chromecast stopped working around the same time. It is constantly rebooting and showing the spinning wheel and occasionally shows the Google logo. I've factory reset it, reset my router, and made sure it is using the original power adapter. Nothing helps. I've had it for two years so it isn't under warranty. I guess they didn't build it to last.

Re: CC Google TV stuck/bricked on G logo on startup?

Sanusafar — Sun, 20 Nov 2022 10:52:49 GMT

Same issue 😭

Re: CC Google TV stuck/bricked on G logo on startup?

Sanusafar — Sun, 20 Nov 2022 10:53:52 GMT

Don't know what to do please help

Re: CC Google TV stuck/bricked on G logo on startup?

Jacas — Sun, 20 Nov 2022 18:52:44 GMT

Same here, is anyone at Google aware of this? Definitely looks like a software update gone wrong as nothing's changed in terms of my setup.

Re: CC Google TV stuck/bricked on G logo on startup?

KaspersArk — Mon, 21 Nov 2022 13:27:17 GMT

Im absolutely sure it an update gone wrong at my house, but it dosnt seems be something you kan change yourself!
Mine get bricked over night, and have not workt since. Im thinking there is only one way, that is for google to replace the CC?

Re: CC Google TV stuck/bricked on G logo on startup?

LV_Lorenzo — Mon, 21 Nov 2022 14:18:48 GMT

Same issue

Re: CC Google TV stuck/bricked on G logo on startup?

Jeran — Mon, 21 Nov 2022 17:48:49 GMT

Hey there everyone,

I'm really sorry to hear that all of you are experiencing this. In this case, you would want to speak with Chromecast Support. Would you be able to fill out this form, so that support can reach out to you via e-mail, then let me know when you have done so?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: CC Google TV stuck/bricked on G logo on startup?

LV_Lorenzo — Mon, 21 Nov 2022 18:16:00 GMT

Form submitted.

Re: CC Google TV stuck/bricked on G logo on startup?

Sanusafar — Mon, 21 Nov 2022 18:16:21 GMT

It seems like the Invoice date shows that your Chromecast with Google TV (4K) warranty has already expired, and we recommend you to get a replacement from Google Store.

Reply from Google nest customer care team

Re: CC Google TV stuck/bricked on G logo on startup?

KaspersArk — Mon, 21 Nov 2022 18:37:14 GMT

Form submitted

Re: CC Google TV stuck/bricked on G logo on startup?

KaspersArk — Mon, 21 Nov 2022 18:39:13 GMT

Thats not good enough? 🤬

You didnt brake it!

Re: CC Google TV stuck/bricked on G logo on startup?

LV_Lorenzo — Mon, 21 Nov 2022 21:46:33 GMT

The fact that this happened to multiple users on the same date leads me to believe google is at a fault. I’d never buy another Chromecast after this experience…and likely no other google products in the future.

Re: CC Google TV stuck/bricked on G logo on startup?

MBetts17 — Tue, 22 Nov 2022 01:22:18 GMT

Same here. Posting to follow the updates if any. Submitted the form

Re: CC Google TV stuck/bricked on G logo on startup?

Jacas — Wed, 23 Nov 2022 23:20:00 GMT

I was sent a replacement and I'm 100% positive it was a software issue caused by a recent update from Google - once I had plugged in the new Chromecast, it was the same black screen with a Google logo on it but this time there was a progress bar that would eventually fill and then it would show a setup screen.

Re: CC Google TV stuck/bricked on G logo on startup?

KaspersArk — Thu, 24 Nov 2022 04:53:51 GMT

Witch way did you contact google for a replacement? From the form postet ealier?

Re: CC Google TV stuck/bricked on G logo on startup?

Jacas — Thu, 24 Nov 2022 09:43:55 GMT

I requested a callback via contact page and got a phone call from their customer service straight away. Luckily my Chromecast was still under a warranty.

Re: CC Google TV stuck/bricked on G logo on startup?

Jeran — Fri, 25 Nov 2022 16:53:27 GMT

Hey there everyone,

Thank you all for filling out that form, as well as contacting support as needed. In that case, did anyone have any more questions or need any additional help?

Thank you,
Jeran

Re: CC Google TV stuck/bricked on G logo on startup?

rodon — Sat, 26 Nov 2022 03:50:53 GMT

Mine bricked a couple of days ago too. I submitted my info on the form link above.