topic Re: Google TV Chromecast glitches in Streaming

Google TV Chromecast glitches

JohnM_47 — Thu, 10 Nov 2022 22:57:46 GMT

I have a new Chromecast Google TV. I have having a couple of problems...

1. Often when I turn my TV on (it remembers the last input), there is a black screen when my Chromecast is selected, like it's gone into standby. In the settings under energy saver, I have selected "never" turn off display. Some posts have said you can set when it goes into ambient mode or how long that displays, but there's no such options in the ambient mode settings.

2. Sometimes when I turn the TV on and the Chromecast is actually active, I press the directional control on the remote to scroll through the suggestions on the home screen, but it doesn't work. Only when I press another button does the rest of the remote come back to life. This is very frustrating.

Re: Google TV Chromecast glitches

Jeran — Tue, 15 Nov 2022 17:35:14 GMT

Hey there JohnM_47,

Welcome to the Chromecast Community Forum! I'm sorry to hear that your new Chromecast is causing frustration. I'd be happy to help you out, since I know it took me a minute to get everything working the way I like it. I would recommend turning on Stay Awake in the Developer Mode settings. To enable Developer Mode, go into your Google TV Settings, then About, then hover Android TV OS Build, then select it 7 times. This will unlock the Developer Mode settings, so you can enable Stay Awake.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Google TV Chromecast glitches

Jeran — Fri, 18 Nov 2022 18:39:24 GMT

Hey there JohnM_47,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google TV Chromecast glitches

Azarco — Sun, 20 Nov 2022 20:26:15 GMT

Hello there,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Best,

Alex

Re: Google TV Chromecast glitches

JohnM_47 — Sun, 20 Nov 2022 21:05:33 GMT

Hi, the issues appear to be fixed.

Re: Google TV Chromecast glitches

Azarco — Mon, 21 Nov 2022 22:14:01 GMT

Hi JohnM_47,

Thanks for the update. We're glad everything is working on your end. Let us know if you have other questions or concerns with your Chromecast otherwise, we'll go ahead and lock this thread if we don't hear from you after 24 hours.

Cheers,

Alex