topic Re: Cannot launch iPlayer on CC with Google TV in Streaming

Cannot launch iPlayer on CC with Google TV

SimonAJ — Tue, 01 Nov 2022 13:50:45 GMT

This week I setup a new Chromecast with Google TV. It appears to work fine, except for BBC iPlayer. The iPlayer App is not listed in the play store. There are some programs listed as suggestions which are on iPlayer. When I select one of these and launch with iPlayer, I get an error message saying "Your device is incompatible with this version." If I click on the message it says the iPlayer version is 0.4.7-dev.

I've raised this with iPlayer tech support too, but not had any resolution so far.

Any suggestions would be very welcome!

Simon

Re: Cannot launch iPlayer on CC with Google TV

Cathal_S — Tue, 01 Nov 2022 14:28:31 GMT

Hi SimonAJ,

This is also being reported over on the Google TV community forum. As it's the BBC that develop the app then it will be them that need to make it compatible with the Android 12 version that's running on the Chromecast with Google TV HD devices.

https://support.google.com/googletv/thread/186097718/bbc-iplayer-won-t-work-on-new-google-chromecast-hd

Re: Cannot launch iPlayer on CC with Google TV

Jeran — Tue, 01 Nov 2022 17:50:20 GMT

Thanks for helping out, Cathal!

Hiya SimonAJ,

As a reminder, you can still cast BBC content from the mobile app. Go ahead and visit this article for more details.

Let us know if you had any more questions or concerns.

Best regards,

Jeran

Re: Cannot launch iPlayer on CC with Google TV

Sidmouth — Tue, 01 Nov 2022 20:05:55 GMT

I’ve been battling this same issue all evening. Worked fine for the past 10 days, until I wanted to change the standby photos (via google home). Must’ve triggered a software upgrade to 12. Same as you, no iplayer on google play to download and each attempt to watch a BBC program via the ‘advert’ states Your device isn’t compatible with this version. I’m excited asked for a replacement of the chromecast dongle with the retailer as it’s not fit for purpose.

Re: Cannot launch iPlayer on CC with Google TV

SimonAJ — Tue, 01 Nov 2022 20:11:22 GMT

Thanks, I've reported the issue to the BBC development team. I was hoping there might be a workaround while they fix the issue.

Re: Cannot launch iPlayer on CC with Google TV

SimonAJ — Tue, 01 Nov 2022 20:13:34 GMT

Hi Jeran,

Casting from my phone works fine, but I really want to use the App on the device.

Bbc iPlayer not working on my brand new Chromecast

Verty — Wed, 02 Nov 2022 21:00:46 GMT

Hello, I just purchased a brand new Chromcast and I've downloaded some apps, however when I go to search "BBC iPlayer" nothing comes up. The strange thing is when I go to the tab "For you" a whole heap of BBC iPlayer shows are coming up on my suggested watch list. When I go to click any of the many shows and movies suggested and I go to click the BBC player icon, I get an error messaging saying "Your device isn't compatible with this version". I just purchased this Chromcast so not sure why it isn't compatible. If someone could please help

Re: Cannot launch iPlayer on CC with Google TV

Jeran — Wed, 02 Nov 2022 21:01:08 GMT

Hiya SimonAJ,

Totally understandable! We're currently working with BBC to bring the BBC iPlayer app to Chromecast with Google TV (HD).

Best regards,

Jeran

Re: Cannot launch iPlayer on CC with Google TV

Verty — Mon, 07 Nov 2022 17:12:15 GMT

I have the exact same problem!

Re: Cannot launch iPlayer on CC with Google TV

SimonAJ — Mon, 07 Nov 2022 17:20:31 GMT

My Chromecast with Google TV was brand new. It's so frustrating. I have until 13th November to return it, so if it's not fixed soon that's what I'll do.

Re: Bbc iPlayer not working on my brand new Chromecast

Sidmouth — Mon, 07 Nov 2022 18:45:44 GMT

Get a refund! I've had a direct email from the BBC iPlayer technical department regarding my issue (same as you). They say google hasn't promoted their Chromecast for BBC (security) certification, thus ' not compatible with this device'. There's also no Channel 4 on Chromecast - same issue. Apparently google don't get on with these platforms so no guarantee for the future. My whole life is google but going over to Amazon firestick for the same price, as they has everything. Just got to learn 'alexa'.

Re: Cannot launch iPlayer on CC with Google TV

Sidmouth — Mon, 07 Nov 2022 18:50:53 GMT

Re: Bbc iPlayer not working on my brand new Chromecast

nfuller — Wed, 09 Nov 2022 21:52:16 GMT

I am going to be asking for refund to as I have contacted both bbc and they said the same and also contacted channel 4 and Freesat around apps for Google TV and was made clear Google are the issue with this happening total disgrace

Re: Bbc iPlayer not working on my brand new Chromecast

nfuller — Wed, 09 Nov 2022 21:54:47 GMT

Would be good to finally have someone from Google explain what the hell they are doing as my front screen is littered like yours with bbc iplayer shows as we are Uk customers yet no app and Google appear to be the problem according to BBC would be nice if they finally have some sort of service to UK customers

Re: Cannot launch iPlayer on CC with Google TV

nfuller — Thu, 10 Nov 2022 00:45:47 GMT

Think we all need to look at getting these devices refunded if in the time window I know I am going to this week as until we all say enough is enough with the awful UK offering they are not going to do anything about it if I wanted a device that is jam packed full of American tv apps then fine but I wanted and expected like all your UK customers to have a competitive strong uk app offering which clearly Google do not intend or even want to offer and to add to the insult despite issue being flagged to their teams that bbc iplayer is not available so why list loads of bbc iplayer shows on the screen they have still not taken them down so question really has to be asked if Google have any interest in uk customers also highlights major issues with our uk operation and the managing director Ronan as he’s either totally disinterested in this arm of the operation ie Google tv chromecast or he is not delivering on a key basic and needs to get a real focus straight away on this with his team and not expect us to keep waiting

Re: Cannot launch iPlayer on CC with Google TV

aramando — Mon, 21 Nov 2022 20:17:40 GMT

....Aaaand breathe! 😆

Re: Bbc iPlayer not working on my brand new Chromecast

aramando — Mon, 21 Nov 2022 20:20:48 GMT

This is really disappointing to hear as I've just bought one and somehow forgot to try to install iPlayer and Channel 4's All4 app until after my refund window, so now I'm stuck with a device that cost me £35 but is now £25 on Amazon and is also useless to me for the time being! Aaaargh!

Re: Cannot launch iPlayer on CC with Google TV

Sidmouth — Tue, 22 Nov 2022 09:44:14 GMT

I buy from John Lewis, so refunds and returns are no problem. Just use the phrase 'unfit for purpose' or 'false advertising' to any retailer. In this instance they are 'guilty by association' as they are mis-selling goods and services and you have the right outside of the standard refund time window to return it, albeit for a credit note. I've bought the amazon firestick 4K for a better price. Google is losing out in the entertainment arena.

Re: Cannot launch iPlayer on CC with Google TV

aramando — Tue, 22 Nov 2022 09:52:13 GMT

Unfortunately once I had set it up and confirmed it was working I discarded all the packaging, so that's obviously a problem for returning it. As for being unfit for purpose, well, it's only unfit for *my* purposes, and the Amazon listing makes no mention of iPlayer or All4 so there's no false advertising involved. Seems I just have to wait and hope they get their act together, but I do worry that Google isn't all that motivated to resolve its issue with even the UK's largest streaming service.

Re: Cannot launch iPlayer on CC with Google TV

rodandemo — Tue, 22 Nov 2022 21:03:50 GMT

I’ve tried to cast and it doesn’t work