topic Re: Sound Muted with some apps in Streaming

Sound Muted with some apps

DBaad — Thu, 17 Nov 2022 02:22:30 GMT

I have some trouble trying to watch some series due to that my chromecast won't play the sound from Star+ and Netflix but it plays YouTube and Twitch normally.

I've tried rebooting the device but it keeps happening

Re: Sound Muted with some apps

Jeran — Tue, 22 Nov 2022 18:12:46 GMT

Hey there DBaad,

I'm sorry to hear that your Chromecast is not playing sounds in a few apps! This sounds pretty tricky to troubleshoot, so I'd be happy to help you out. Go ahead and make sure your Chromecast's firmware is up-to-date. Then, clear out the cached app data on the affected apps. Finally, if that doesn't resolve it, go ahead and uninstall and reinstall those apps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Sound Muted with some apps

DBaad — Tue, 22 Nov 2022 18:17:36 GMT

Thanks, I'll try to do that

Re: Sound Muted with some apps

Jeran — Tue, 22 Nov 2022 18:49:01 GMT

Hey there DBaad,

Awesome, let me know if that helps out, if not, we can try a few more things.

Thank you,
Jeran

Re: Sound Muted with some apps

DBaad — Tue, 22 Nov 2022 19:07:42 GMT

It didn't work, I tried to Uninstall apps an check for updates, but Disney+ and Netflix are the ones that keep muted

Re: Sound Muted with some apps

Jeran — Tue, 22 Nov 2022 19:40:00 GMT

Hey there DBaad,

No problem at all! There is an interesting work-around I've seen work for other users, so go ahead and give this a try:

Open the Google Home app
Tap on your Chromecast > Settings >Audio > Surround sound mode > Stereo only
Unplug the Chromecast, then plug it back in.

Let me know if that helps resolve the issue!

Best regards,

Jeran

Re: Sound Muted with some apps

DBaad — Tue, 22 Nov 2022 19:50:31 GMT

Thanks for your help, turns out that some audio settings were enabled but weren't supported by the TV, now everything works

Re: Sound Muted with some apps

Jeran — Tue, 22 Nov 2022 20:55:58 GMT

Hey DBaad,

Awesome, I'm glad to hear you were able to resolve that! In that case, do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Sound Muted with some apps

DBaad — Tue, 22 Nov 2022 21:14:08 GMT

Thanks a lot

Re: Sound Muted with some apps

Jeran — Tue, 22 Nov 2022 21:29:45 GMT

Hiya DBaad,

No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran