topic Location setting error in Streaming

Location setting error

Bp123456 — Sun, 27 Nov 2022 01:40:17 GMT

I purchased a brand new chromecast hd from google store Australia. Having signed in and set it up I cannot install apps as the chromecast is telling me I’m in the wrong country. It’s showing American apps. I’m not using a vpn, am on a local network and have a local address signed in on the google account. Help please. Google Australia support is slow in responding. Anyone know how I can get the chromecast to recognize I’m in Australia as is the case?

Re: Location setting error

JenniferV — Wed, 30 Nov 2022 23:07:13 GMT

Hello Bp123456,

Thanks for reaching out. Please reboot your Chromecast with Google TV (HD) and plug it in on a different HDMI port on your TV. Using a different Google Account might also help.

If the issue persists, factory reset your device. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

Re: Location setting error

JenniferV — Sun, 04 Dec 2022 15:59:29 GMT

Hey there,

It's me again. How's it going? Did the steps help?

Regards,

Jennifer

Re: Location setting error

JenniferV — Mon, 05 Dec 2022 16:27:14 GMT

Hi Bp123456,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Location setting error

Bp123456 — Tue, 06 Dec 2022 01:23:22 GMT

Thank you. The issue was resolved eventually through chat support - though it frustratingly did require moving through many layers until I found someone who actually knew what to do. For the benefit of others that may come searching for a solution, here was the issue:

Unknowingly there was a 'payment profile' attached to my google account that was from many years ago with a US address. Though every address and location was set correctly to Australia this one profile was dictating the app store location. Deletion of the payment profile resolved the issue.

Editing/Deleting a payment profile can be found here - https://support.google.com/paymentscenter/answer/9028746?hl=en-IN

Thank you

Re: Location setting error

JenniferV — Tue, 06 Dec 2022 20:19:46 GMT

Hey Bp123456,

That's good to hear and thanks for updating this Community thread with the resolution provided by our chat support team.

Since the issue is now resolved, I'll go ahead and lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community!

Cheers,

Jennifer